Member Service Representative Franklin

Mountain Credit Union; North Carolina; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Competitive salary

Paid Time Off

Job summary

Mountain Credit Union is seeking a Full-Time Member Service Representative to greet members in person, assist with transactions, and guide customers through financial options. This onsite role emphasizes building lasting relationships and delivering high-quality service in a fast-paced environment.

You will handle cash responsibly, use banking software, and collaborate with the team to ensure member satisfaction while representing MCU’s values of integrity and community focus.

Qualifications

• Attention to detail in transactions and member interactions.
• Clear, effective communication with members.
• Proficiency with computer systems and banking software.

Responsibilities

• Assist members with their banking needs and questions.
• Process transactions with accuracy and efficiency.
• Provide friendly, professional service to build trust and long-term relationships.
• Promote MCU benefits and services to meet member goals.

Skills

Attention to detail

Effective communication

Computer skills

Cash handling experience

Job description

Join the Mountain Credit Union team as a Full-Time Member Service Representative. This is an exciting opportunity to engage directly with our community, where your exceptional customer service skills will shine. As an onsite representative, you'll be the face of our credit union, helping members navigate their financial needs while fostering lasting relationships.

Your dedication will be rewarded with competitive pay starting at $18.50 per hour and up. Work in a high-energy environment that thrives on problem-solving and creativity, making each day unique and fulfilling. Contribute to a culture built on integrity and high performance, where your input is valued.

You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Paid Time Off. All employees must become members of MCU, if not already.

Hello, we're Mountain Credit Union

We are People Helping People. We provide financial services to people in our community, serving western North Carolina with local decisions and excellent customer service.

What it's like to be a Member Service Representative at MOUNTAIN

At Mountain Credit Union, our Full-Time Member Service Representative position embodies our core belief in the ethos of "people helping people." You'll play a pivotal role in fostering financial well-being within our community, assisting members with their needs and concerns while building strong, trust-based relationships. This position allows you to make a tangible difference in people's lives, ensuring they receive personalized and thoughtful service that reflects our commitment to integrity and high performance. By joining our team, you'll enhance your professional skills and contribute to a culture that values collaboration and support, exemplifying the essence of community service.

Does this sound like you?

To thrive as a Full-Time Member Service Representative at Mountain Credit Union, a combination of essential skills is crucial. Exceptional attention to detail ensures accuracy in transactions and member interactions, fostering trust and reliability. Effective communication skills are paramount, allowing you to clearly convey important information while understanding member needs. Proficiency in various computer applications will be necessary for navigating our systems and providing seamless service.

Additionally, cash handling expertise is vital, as you'll manage transactions responsibly and efficiently. By leveraging these skills, you will not only contribute to our high-performance culture but also enhance the overall member experience in our branch.

Knowledge and skills required for the position are:

• Attention to detail
• effective communication
• computer skills
• cash handling experience