Member Experience Specialist

Navy Federal Credit Union; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Navy Federal Credit Union is seeking a candidate to provide members with the full range of banking products and services and to perform moderately complex platform banking functions under supervision, while building confidence and independence.

The role emphasizes counseling, opening/maintaining accounts, cross-selling opportunities, regulatory awareness, and teamwork in a fast-paced environment.

Qualifications

• Experience building relationships with members through rapport and trust.
• Strong research and problem-solving abilities.
• Ability to work independently and as part of a team.
• Comfort with a high-production, dynamic environment.
• Good judgement and decision-making under regulatory guidance.
• Ability to navigate multiple systems efficiently and learn new technologies.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship building

Analytical skills

Independent work

Adaptability

Communication skills

Customer service

Job description

Navy Federal Credit Union is seeking a candidate to provide members with the full range of banking products and services and to perform moderately complex platform banking functions under supervision, while building confidence and independence.

The role emphasizes counseling, opening/maintaining accounts, cross-selling opportunities, regulatory awareness, and teamwork in a fast-paced environment.