Member Service & Solutions Advisor

eRep, Inc.; Bend (OR); On-site; USD 21,000 - 30,000; Full time

Job summary

eRep, Inc. is seeking a Member Service/Call Center professional in Bend, Oregon to assist members by answering phones and delivering accurate product information. You will post transactions, transfer calls, and make outbound courtesy calls to ensure member satisfaction.

The role includes cross-selling credit union products and services and referring complex requests to the appropriate teams. This position requires excellent communication and a friendly, professional demeanor.

Qualifications

• Proven ability to handle inbound calls and provide product information accurately.

Responsibilities

• Answer telephones and provide credit union product and service information.
• Post transactions per member requests.
• Transfer calls to appropriate team members.
• Make outbound courtesy calls to members.
• Cross-sell credit union products and services and refer to other departments as needed.

Skills

Customer service

Telephone handling

Cross-selling

Referral coordination

Outbound calling

Job description

eRep, Inc. is seeking a Member Service/Call Center professional in Bend, Oregon to assist members by answering phones and delivering accurate product information. You will post transactions, transfer calls, and make outbound courtesy calls to ensure member satisfaction.

The role includes cross-selling credit union products and services and referring complex requests to the appropriate teams. This position requires excellent communication and a friendly, professional demeanor.