Member Services Specialist – Friendly Caller & Cross-Sell

Mid Oregon Credit Union; Bend (OR); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life/Disability/AD&D

EAP

Aflac

401k with Matching

Paid Vacation/Sick/Float

Paid Volunteer Hours

Job summary

Mid Oregon Credit Union in Bend, OR is hiring a Full-time Member Service Representative to deliver exceptional member service by phone and in person. You will handle transactions, provide product information, and support cross-selling with the team.

The role requires clear communication, accuracy, and the ability to manage multiple tasks in a fast-paced contact center. Typical schedule covers weekdays with shifts as posted, in-office at Bend location.

Qualifications

• Excellent customer service over the phone.
• Ability to learn and explain credit union products.
• Accurate handling of transactions.
• Strong listening and problem-solving skills.

Responsibilities

• Answer telephones and provide product information.
• Post transactions per member requests.
• Cross-sell credit union products and refer to specialists.
• Assist with outbound courtesy calls.

Skills

Customer service

Phone etiquette

10-key accuracy

Product knowledge

Job description

Mid Oregon Credit Union in Bend, OR is hiring a Full-time Member Service Representative to deliver exceptional member service by phone and in person. You will handle transactions, provide product information, and support cross-selling with the team.

The role requires clear communication, accuracy, and the ability to manage multiple tasks in a fast-paced contact center. Typical schedule covers weekdays with shifts as posted, in-office at Bend location.