Member Service Representative

eRep, Inc.; Bend (OR); On-site; USD 21,000 - 30,000; Full time

Job summary

eRep, Inc. is seeking a Member Service/Call Center professional in Bend, Oregon to assist members by answering phones and delivering accurate product information. You will post transactions, transfer calls, and make outbound courtesy calls to ensure member satisfaction.

The role includes cross-selling credit union products and services and referring complex requests to the appropriate teams. This position requires excellent communication and a friendly, professional demeanor.

Qualifications

• Proven ability to handle inbound calls and provide product information accurately.

Responsibilities

• Answer telephones and provide credit union product and service information.
• Post transactions per member requests.
• Transfer calls to appropriate team members.
• Make outbound courtesy calls to members.
• Cross-sell credit union products and services and refer to other departments as needed.

Skills

Customer service

Telephone handling

Cross-selling

Referral coordination

Outbound calling

Job description

Provide excellent service to members by answering telephones and providing credit union product and service information. Posts transactions per member requests. Transfers phone calls as needed. Makes outbound courtesy calls to members. Cross-sells credit union products and services, makes referrals on products and services to other team members and Mid Oregon Financial Services as appropriate.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Speaking on the telephone approximately 95% percent of workday. May need to shovel snow occasionally outside the office to clear sidewalks, etc.

Continuous sitting, standing, talking, and listening for extended periods of time, use of hands in repetitive tasks such as typing and writing, speaking, and hearing for interaction with members and coworkers, clarity of vision at 20 inches or less for processing of member transactions and computer usage, and memory demands in recalling Credit Union policies, services, and state and federal regulations.

Occasional lifting up to 35 pounds to move supplies or office equipment, bending, squatting, or kneeling to reach supplies on ground level, reaching above shoulder level to reach supplies overhead.