Member Service Representative/Teller

Liberty Federal Credit Union; Franklin, Ann Arbor (TN, MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunities

Paid Holidays

Paid Time Off

Medical, Dental and Vision Insurance

401(k) with matching

Life Insurance and Disability

Tuition Reimbursement

Job summary

Liberty FCU is hiring a full-time Member Service Representative/Teller at the Liberty Station office in Franklin, TN. The MSR will handle daily member transactions, provide excellent service, and support branch operations with confidentiality and professionalism.

The role requires 1–2 years of cash handling experience; banking experience is preferred. Training may be provided, and occasional travel to other offices could be required.

Qualifications

• HS diploma or GED required.
• 1–2 years cash handling experience preferred.
• Banking experience preferred.

Responsibilities

• Serve as the primary Member Service Representative (MSR).
• Handle deposits, withdrawals, loan payments, card payments, transfers and shared branching with accuracy.
• Identify potential fraud and protect member information.
• Assist in balancing cash drawers and branch cash machines.
• Assist members in accessing safe deposit boxes and answering inquiries.

Skills

Customer service

Cash handling

Confidentiality

Professionalism

Multi-tasking

Education

HS diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Service Representative/Teller

LIBERTY STATION OFFICE Full Time Clerical LIBERTY STATION OFFICE, Franklin, TN, US

2 days ago Requisition ID: 4076

Liberty FCU, a full-service credit union, is seeking a full-time Member Service Representative/Teller for the Liberty Station office located at 1207 Liberty Pike, Franklin, TN 37067. Candidates must possess excellent member service skills, professionalism and confidentiality. Previous financial institution experience is preferred. The Liberty Station Office hours of operation are Monday through Thursday 8:30 a.m. - 5:00 p.m. and Friday 8:30 a.m. - 6:00 p.m. If applicable, a two–three week paid training program will be held in Evansville. Approved travel expenses (hotel, meals, mileage, etc.) will be included.

Duties and responsibilities include but are not limited to the following:

• Serve as a primary Member Service Representative (MSR).
  • Meet member needs by maintaining appropriate knowledge of all company products and services.
  • Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
  • Determine acceptability of negotiable items place holds on deposited funds when appropriate.
  • Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union.
  • Learn to recognize member’s needs and recommend appropriate products and services while providing quality member service.
  • Strive to balance cash drawer each day.
  • Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
  • Assist with processing night drop.
  • Assist in balancing branch cash machines.
  • Assist members in accessing safe deposit boxes.
  • Answer member telephone inquiries.
• Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
• Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security.
• Complete all required compliance training.
• Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
• Prepare all daily work items for transfer to the appropriate departments.

Qualifications:

• Must have a HS diploma or GED and be at least 18 years of age.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to stand for long periods of time and do some heavy lifting.
• Must have 1-2 years of cash handling experience.
• Banking experience preferred.

Benefits and Compensation:

• Bonus and incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCUis an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.