Member Service Representative OVERNIGHT

Planet Fitness; Green Valley (AZ); On-site; USD 21,000 - 26,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative in Sunnyside, WA. This full-time role focuses on delivering a superior member experience through friendly, professional service.

You will greet members, handle front desk tasks, assist with sign-ups, and help maintain a clean and welcoming club environment. Strong communication and reliability are essential. Training provided to ensure excellent member care.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Interest in fitness and health beneficial.
• Upbeat, positive attitude and reliability essential.
• Must be punctual and dependable.
• Strong customer service and interpersonal skills.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk duties: answer phones, assist callers, check members in.
• New member sign-up and tours for prospective members.
• Assist in updating member accounts and respond to questions promptly.
• Maintain club neatness and cleanliness.
• Escalate issues to Assistant Manager or Manager when needed.

Skills

Customer service

Basic computer skills

Fitness passion

Positive attitude

Punctuality

Reliability

Communication skills

Problem solving

Diplomacy

Active listening

Education

High school diploma or GED

Job description

MEMBER SERVICES REPRESENTATIVE

Location: Sunnyside, WA

Type: Full Time

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50lbs.
• Will occasionally encounter toxic chemicals during shift.