Member Services Representative Sat-Sun 7am-1pm

Planet Fitness - NJ/MA One World Fitness; Moorestown Township (NJ); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

Planet Fitness in Moorestown, NJ is seeking a friendly Member Services Representative to create a welcoming gym experience. You will greet members, assist with sign-ups, answer questions, process check-ins, tour prospective members, and help keep the club neat and inviting.

The ideal candidate has strong customer service instincts, basic computer skills, a positive attitude, and reliability. A passion for fitness and health is a plus, with the ability to communicate professionally and

Qualifikationen

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Aufgaben

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones, checking members in, and new member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns professionally and escalate as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Kenntnisse

Customer service

Computer proficiency

Punctuality

Reliability

Empathy

Communication

Ausbildung

High School diploma/GED

Tools

POS system

Jobbeschreibung

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.