Member Service Representative / Loan Officer

Maine Savings Federal Credit Union; Hampden (ME); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401k with company match

Paid holidays

Paid Time Off

Employee discounts

Student debt relief

Longevity bonuses

Job summary

Maine Savings Federal Credit Union in Hampden is seeking a Member Service Representative/Loan Officer to assist members with accounts and loan needs, and to build trust by sharing knowledge of how our products can improve their financial lives.

The role includes interviewing members for consumer loan applications, delivering loan decisions quickly, ensuring collateral is insured, and occasionally assisting the Teller line and digital banking tasks. 3–5 years in retail banking is preferred.

Qualifications

• 3-5 years of similar or related experience preferred.
• Experience working with others inside and outside the organization for conflict resolution and relationship building.
• Ability to work at multiple branches as needed.

Responsibilities

• Provides friendly, prompt, professional and accurate service to members and coworkers.
• Interviews members for consumer loan applications and delivers loan decisions quickly.
• Ensures loan collateral is insured and complies with policies and trainings.
• Assists the Teller line and processes financial transactions; demonstrates Digital Banking competency.

Skills

Verbal communication

Written communication

Customer service

Conflict resolution

Loan processing knowledge

Job description

Join our team as a Member Service Representative/ Loan Officer!

About the role:

Maine Savings Federal Credit Union is looking for an MSR/Loan Officer for our Hampden location, and your mission is to foster cooperation with members and build their trust by relaying your knowledge of how our products can have a positive impact in their financial lives. Preferred experience with knowledge base in retail banking, processing loan approvals and denials, opening/closing accounts, and have a passion for helping others.

What You’ll Do:

• Provides friendly, prompt, professional and accurate service to members and coworkers. Help our members understand our products—ranging from unsecured personal, secure vehicle loans, VISA and debt consolidation loans as well as cross sell opportunities and make recommendations.
• Communicates with and interviews members for consumer loan applications while ensuring that we are compliant with credit union policies, exclusive of equities. Deliver loan decision to member within minutes of their application.
• Confirms that all loan collateral is properly insured, demonstrates an understanding and compliance of regulatory and cybersecurity trainings as they relate to workflow.
• Periodically assists the Teller line, processing members’ financial transactions and balances cash drawer. Demonstrates competency in Digital Banking.

Schedule is 8am-5pm Monday - Friday at the Hampden location, with rotational Saturday availability at the Broadway location. Required floating to other branches as needed.

Requirements

3-5 years of similar or related experience preferred.

• Prior experience in working with others inside and outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
• Working knowledge skills both written and verbal.
• Ability to work out of other branches as needed.
• Work environment is physically located in the Branch.

More about Maine Savings:

Maine Savings offers an excellent compensation package as well as the opportunity to thrive in a challenging, fun, and exciting environment. Maine Savings also offers health insurance, dental and vision insurance, 401k with company match, paid holidays, a generous Paid Time Off program, employee referral program, employee discounts, continuing education and student debt relief programs, longevity bonuses and more! Maine Savings is a growing modern financial institution offering members a full range of financial services. With over 42,000 members and over $850,000,000 in assets, Maine Savings is among Maine’s largest credit unions. With 12 branches, nearly 180 employees, and state-of-the-art technology, Maine Savings is committed to providing its members in-person service and modern conveniences. Founded in 1961 by employees of the Bangor and Aroostook Railroad Company, Maine Savings continues to serve its membership as a federally insured not-for-profit credit union.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.