Loan Officer

Maine Credit Union League; Northern (KY); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance options with HSA/HRA

Dental and Vision insurance – 100% of1

Life, AD&D and Long-term Disability –

Job summary

Great Falls FCU in Monmouth, ME is seeking an experienced Loan Officer to guide applicants through the loan process, evaluate creditworthiness, and recommend suitable products while adhering to policies. The role includes managing delinquent accounts and collaborating with members to resolve financial challenges.

The ideal candidate has strong communication and analytical skills, with knowledge of lending regulations and loan origination software.

Qualifications

• High school diploma or equivalent; bachelor’s degree in finance, business, or related field preferred.
• Proven experience as a loan officer, mortgage consultant, or similar role.
• Strong understanding of lending procedures and relevant regulations (e.g., RESPA, TILA).
• Experience with loan origination software and collection systems.
• Excellent communication, negotiation, interpersonal, and customer-service skills.
• Strong analytical and decision-making abilities.
• Ability to work independently and within a team environment.
• The ability to obtain an NMLS licensure (for mortgage-focused roles).

Responsibilities

• Meet with loan applicants to gather personal and financial information.
• Analyze credit reports, income documents, and financial statements to determine creditworthiness.
• Recommend suitable loan products based on member needs and financial standing.
• Guide borrowers through the application process and ensure all required documentation is complete.
• Present and explain loan options, terms, rates, and repayment plans clearly and professionally.
• Submit complete loan applications for underwriting approval.
• Monitor and manage a portfolio of delinquent loan accounts.
• Contact members to resolve past-due balances.
• Negotiate repayment plans, settlements, or extensions that align with company policies and member capabilities.
• Educate members on the consequences of delinquency and available options.
• Conduct professional, empathetic and compliant conversations with members to understand financial challenges.
• Recommend accounts for escalation to legal collections, repossession, or charge-off when necessary.
• Maintain strong knowledge of lending regulations, compliance standards, and internal policies.
• Build and maintain relationships with realtors, builders, and other referral partners.
• Meet or exceed sales targets, conversion rates, and member satisfaction goals.
• Track applications, follow up on open items, and provide proactive communication throughout the loan process.
• Participate in ongoing training to stay current on industry trends and product offerings.

Skills

Communication skills

Negotiation

Customer service

Analytical thinking

Decision making

Teamwork

Independent work

Education

High school diploma or equivalent

Bachelor's degree in finance or business

Tools

Loan origination software

Collection systems

Job description

Great Falls FCU is hiring a Loan Officer at its Monmouth location. The credit union is seeking an experienced and member‑focused Loan Officer to join their team. In this role, you will guide applicants through the loan application process, evaluate creditworthiness, and recommend loan products that meet member needs while aligning with organizational policies. Alongside managing delinquent loan accounts, minimizing financial loss, and helping members find workable solutions to bring their loan accounts current. The ideal candidate is detail-oriented, personable, and knowledgeable about lending regulations and financial practices.

Job Details:

The position is based at the Monmouth branch, located at 1176 Main Street Monmouth, ME 04259. This is a full-time position requiring 40 hours per week from 8am-5pm.

• Meet with loan applicants to gather personal and financial information.
• Analyze credit reports, income documents, and financial statements to determine creditworthiness.
• Recommend suitable loan products based on member needs and financial standing.
• Guide borrowers through the application process and ensure all required documentation is complete.
• Present and explain loan options, terms, rates, and repayment plans clearly and professionally.
• Submit complete loan applications for underwriting approval.
• Monitor and manage a portfolio of delinquent loan accounts.
• Contact members to resolve past-due balances.
• Negotiate repayment plans, settlements, or extensions that align with company policies and member capabilities.
• Educate members on the consequences of delinquency and available options.
• Conduct professional, empathetic and compliant conversations with members to understand financial challenges.
• Recommend accounts for escalation to legal collections, repossession, or charge-off when necessary.
• Maintain strong knowledge of lending regulations, compliance standards, and internal policies.
• Build and maintain relationships with realtors, builders, and other referral partners.
• Meet or exceed sales targets, conversion rates, and member satisfaction goals.
• Track applications, follow up on open items, and provide proactive communication throughout the loan process.
• Participate in ongoing training to stay current on industry trends and product offerings.

Qualifications:

If your experience looks a little different from what the credit union has identified and you feel you can bring value to the role, they would love to learn more about you!

• High school diploma or equivalent; bachelor’s degree in finance, business, or related field preferred.
• Proven experience as a loan officer, mortgage consultant, or similar role.
• Strong understanding of lending procedures and relevant regulations (e.g., RESPA, TILA).
• Experience with loan origination software and collection systems.
• Excellent communication, negotiation, interpersonal, and customer‑service skills.
• Strong analytical and decision‑making abilities.
• Ability to work independently and within a team environment.
• The ability to obtain an NMLS licensure (for mortgage-focused roles).

Benefits: F

ull-time employees take advantage of a large array of benefits as part of our benefits packages including:

• Competitive wages
• Two options for medical insurance – one plan includes employer contributions to a Health Savings Account (HSA) along with an Employer-funded Health Reimbursement Arrangement (HRA)
• Dental and Vision insurance – 100% employer paid
• Life, AD & D and Long-term Disability Insurance – 100% employer paid
• Generous paid time off and paid federal holidays
• Paid parental leave for qualified events
• Opportunities to volunteer in our local communities
• Professional development and licensing reimbursement