Member Service Representative - Full-Time

Saco Valley Credit Union; Waterboro (ME); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

Saco Valley Credit Union in Waterboro, ME, is seeking a full-time Member Service Representative to support our Waterboro branch with occasional coverage in Saco. You will be the friendly face helping with teller transactions, account questions, and digital banking support while learning and growing within the team.

Join a Best Place to Work in Maine and contribute to caring member service, while enjoying a Monday–Friday schedule with occasional Saturdays and a supportive benefits package.

Qualifications

• High school diploma or GED required.
• Six months to two years of similar or related experience preferred.
• Strong communication and collaboration skills.
• Comfort using computers and learning new systems.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Assist members with teller transactions and account questions.
• Open accounts and help members with additional services.
• Support online and mobile banking needs.
• Resolve member issues with professionalism and care.
• Work collaboratively with branch team members.

Skills

Communication

Teamwork

Confidentiality

Computer literacy

Education

High school diploma or GED

Tools

Online banking platforms

Job description

Description

Looking for a role where you can help people, build valuable financial service skills, and be part of a supportive local team? Saco Valley Credit Union, recognized as a Best Place to Work in Maine every year from 2019 through 2026, is hiring a full-time Member Service Representative to support our Waterboro branch, with occasional coverage in Saco when needed.

In this role, you’ll be one of the friendly faces members count on for everyday banking, account support, digital banking help, and problem-solving. You’ll receive support from an experienced team while building skills that can help you grow within SVCU.

Why Join SVCU

• Join a local credit union that values great service, teamwork, and a positive work environment
• Gain hands-on experience supporting members with everyday banking and digital services
• Enjoy opportunities to participate in community volunteer activities
• Learn, grow, and develop within SVCU

What You’ll Do

• Assist members with teller transactions and account questions
• Open accounts and help members with additional services
• Support online and mobile banking needs
• Resolve member issues with professionalism and care
• Work collaboratively with branch team members

Schedule & Benefits

• Monday-Friday schedule; occasional Saturdays with pay differential
• Health, dental, and vision insurance, including fully subsidized employee-only coverage options; dependent coverage available
• 401(k) with employer match, plus annual discretionary contribution
• Paid time off with immediate accrual and paid holidays

Requirements

What You Bring

• High school diploma or GED required
• Six months to two years of similar or related experience preferred
• Strong communication and collaboration skills
• Comfort using computers and learning new systems
• Ability to maintain confidentiality and handle sensitive information

Work Environment

This role is based in a branch environment and involves assisting members in person, using a computer, and moving within the branch as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Equal Employment Opportunity

SVCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.