Member Service Pro (Float) - Branch Banking & Digital Help

Saco Valley Credit Union; Saco (ME); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Job summary

Saco Valley Credit Union in Maine is hiring a full-time Member Service Representative II (Float) to support our Saco and Waterboro branches. You’ll be the friendly face customers count on for everyday banking, account opening and digital banking assistance, and problem-solving.

You’ll float among branches to cover scheduled needs, work with the team to provide excellent service, cross-sell products, and help members with transfers and inquiries.

Qualifications

• High school diploma or GED required.
• 1–3 years of similar or related experience.
• Strong communication and collaboration skills.
• Comfort using computers and learning new systems.
• Ability to maintain confidentiality and handle sensitive information.
• Familiarity with digital banking platforms and financial products.
• Account-opening experience.

Responsibilities

• Assist members with teller transactions and account questions.
• Identify opportunities to cross-sell products or services.
• Open personal, business, and IRA accounts and help members with additional services.
• Support online and mobile banking needs.
• Resolve member issues with professionalism and care.
• Work collaboratively with branch team members.

Skills

Customer service

Communication

Collaboration

Computer skills

Confidentiality

Education

High school diploma or GED

Job description

Saco Valley Credit Union in Maine is hiring a full-time Member Service Representative II (Float) to support our Saco and Waterboro branches. You’ll be the friendly face customers count on for everyday banking, account opening and digital banking assistance, and problem-solving.

You’ll float among branches to cover scheduled needs, work with the team to provide excellent service, cross-sell products, and help members with transfers and inquiries.