Member Service Representative FT Evenings

Midwest Fitness Partners; Florence (KY); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Free gym membership

Paid biweekly

Job summary

Midwest Fitness Partners is looking for a Member Services Representative in Florence, Kentucky. This position focuses on providing excellent customer service to members and guests. The ideal candidate will be passionate about fitness and have a background in customer service.

Your responsibilities will include greeting members, assisting at the front desk, and handling member inquiries. A high school diploma and CPR certification are required.

We offer a free gym membership and a supportive work environment.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• CPR certification required.

Responsibilities

• Greet gym members and guests, ensuring exceptional service.
• Handle front desk tasks including answering phones.
• Assist in maintaining club cleanliness.

Skills

Exceptional customer service skills

Basic computer proficiency

Strong listening skills

Positive attitude

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet gym members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Greeting gym members as they are entering the facility.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective gym members on tours of the facility.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• CPR certification required.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Benefits / Safety Precautions

• Free gym membership
• Paid biweekly
• We provide facial coverings for all employees
• Daily wellness check filled out every day
• Take temperatures of all employees before starting a shift