Member Services Representative Evenings

ComForCare Home Care (Raleigh, NC); Fargo (ND); On-site; USD 30,000 - 40,000; Full time

Job summary

ComForCare Home Care in Fargo is looking for a Member Services Representative. This role is vital for creating a positive experience for Planet Fitness members. You will be responsible for customer service, managing front desk activities, and ensuring member satisfaction.

The ideal candidate will have a customer service background, demonstrate strong communication skills, and possess a passion for fitness. A High School diploma or GED is required. Join us to make a difference in members' lives!

Qualifications

• Customer service background preferred.
• Basic computer proficiency necessary.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities, including answering phones.
• Check members into the system and assist with sign-ups.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Exceptional customer service skills

Strong listener

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties And Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities, including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.