Member Services Representative Part Time - all shifts

Midwest Fitness Partners; Lexington (KY); On-site; USD 16,531 - 22,041; Part time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service at the front desk. You will greet members, assist with check-ins, sign-ups, and tours, and handle phone inquiries with a helpful, professional attitude.

Responsibilities include updating member accounts, resolving questions promptly, and maintaining a clean, welcoming club environment. A weekend schedule and CPR/AED certification are required.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Strong communication and listening skills expected.
• Punctuality and reliability a must.
• CPR/AED certification required.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check members in, sign up new members, give tours.
• Update member accounts and resolve questions in a timely manner.
• Maintain club cleanliness and order.

Skills

Customer service

Communication

Problem solving

Listening

Diplomacy

Punctuality

Positive attitude

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• CPR/AED Certification required.
• Must be available to work weekends.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.