Member Service Representative, Bilingual

Campus Federal Credit Union; Baton Rouge (LA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance (employer-paid)

Dental insurance (employer-paid)

Long-term disability insurance

Paid time off

Dependent coverage

Job summary

Campus Federal Credit Union is seeking a Bilingual Member Service Representative to assist Spanish-speaking members with transactions, account servicing, and digital banking support across phone, email, video chat, and secure messaging. Fluency in English and Spanish is required, along with strong communication and problem-solving skills.

You will educate members on products, process requests such as debit/credit card help, ACH, and wire transfers, and uphold security and compliance standards

Qualifications

• Fluent in English and Spanish, reading, writing and speaking both languages.
• Minimum two years in financial services.
• Strong customer service and relationship-building skills.
• Attention to detail and accuracy.

Responsibilities

• Serve as primary contact for Spanish-speaking members across multiple channels (phone, email, video chat, secure messaging).
• Assist members with routine financial transactions and account servicing requests.
• Process debit/credit card assistance, ACH, stop payments, fraud disputes, check orders, and wire transfers.
• Educate members on Credit Union products and digital banking tools.
• Identify member needs and recommend suitable products and services.
• Navigate digital banking services and self-service tools for members.
• Maintain accurate, secure member data and proper authentication.
• Recognize potential fraud or account abuse and escalate as needed.
• Ensure compliance with policies and regulations.
• Build positive relationships with timely, professional service.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Relationship-building

Education

High school diploma or GED

Tools

CRM systems

Job description

Full Time Hourly Full-Time Baton Rouge, LA, US

8 days ago Requisition ID: 1316

Join Our Team

At Campus Federal, our mission is to enhance the lives of our members and the communities we serve. We're seeking a member-focused Bilingual Member Service Representative who is passionate about helping members achieve their financial goals while delivering exceptional service in both English and Spanish.

In this role, you'll serve as a trusted resource for Spanish-speaking members, assisting with financial transactions, account servicing, product inquiries, and digital banking support through a variety of communication channels. The ideal candidate is a strong communicator, problem solver, and relationship builder committed to providing an outstanding member experience.

Responsibilities Include:

• Serve as the primary point of contact for Spanish-speaking members, providing exceptional service and support across multiple channels, including phone, email, video chat, and secure messaging.
• Assist members with routine financial transactions, account servicing requests, and general banking inquiries.
• Process a variety of member service requests, including debit and credit card assistance, ACH transactions, stop payments, fraud disputes, check orders, and wire transfers.
• Educate members on Credit Union products, services, and digital banking tools to help them maximize their banking experience.
• Identify member needs and recommend products and services that support their financial well-being.
• Assist members with enrollment and navigation of digital banking services and self-service tools.
• Ensure member information is maintained accurately and securely through proper authentication and account maintenance procedures.
• Recognize and elevate potential fraud, account abuse, or other situations requiring additional review.
• Maintain compliance with Credit Union policies, procedures, and applicable regulations.
• Build positive member relationships by providing timely, professional, and solution-oriented service.

Job Requirements:

• High school diploma or GED required.
• Minimum of two years of experience in the financial services industry.
• Fluent in both English and Spanish, including the ability to read, write, and speak both languages effectively.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Experience handling financial transactions and resolving member inquiries.
• Ability to identify member needs and recommend appropriate products and services.
• Strong attention to detail and commitment to accuracy.
• Comfortable using multiple systems and technology platforms in a fast-paced environment.

Why Campus Federal?

At Campus Federal, you'll join a team committed to service excellence, professional growth, and making a positive difference in the lives of our members. We value dependability, respect, continuous improvement, professionalism, and delivering excellence in every experience.

Benefits include 100% employer-paid health, dental, and long-term disability insurance for employees, optional dependent coverage, and generous paid time off to support work-life balance.