Member Service Representative – Auburn Branch

Southern Energy Credit Union; Auburn (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

The Member Service Representative at a local Credit Union in Auburn, AL handles front-line member service, processes deposits, withdrawals, and payments, and opens or closes accounts. You will assist members in person, by phone, or by mail, providing accurate information and a friendly, professional image.

The role also involves cross-selling products and services, balancing cash drawer daily, and preparing documentation for new accounts.

Qualifications

• High school diploma or equivalent required.
• Cash handling and/or customer service experience preferred.
• Professional, well-developed interpersonal skills are necessary.

Responsibilities

• Provides front line member service and is the first impression in the branch.
• Processes deposits, withdrawals, and payments for member accounts.
• Opens and closes member accounts; assists with debit/credit card needs.
• Balances cash drawer daily; provides general Credit Union information.

Skills

Interpersonal skills

Cash handling

Customer service

Communication skills

Education

High school diploma

Some college experience

Job description

# MSRAuburn, AL 36830## DescriptionThe Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union.**Key Responsibilities:*** Provides front line member service and is the first impression in the branch* Processes deposits, withdrawals, and payments for member accounts* Prepares and completes documentation for products and services* Opens and closes member accounts* Assists members with basic debit/credit card needs* Balances cash drawer daily* Provides general Credit Union information to members**Essential Qualifications and Competencies:*** High school diploma required* Some college experience preferred* Cash handling and/or service experience required* Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union* Accurately conveying detailed or important instructions* Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision* Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together* Ability to sit for up to eight hours