Teller- Member Service Representative

Paycom - ATS; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Paycom - ATS in Georgia seeks a friendly Member Service Representative to deliver front-line service to members in-branch, by phone, or by mail. You will handle deposits, withdrawals, and everyday banking tasks while presenting a positive image.

The role requires a high school diploma (some college preferred), cash handling or service experience, and strong interpersonal skills to cross-sell products and maintain accurate records.

Qualifications

• High school diploma required.
• Some college experience preferred.
• Cash handling and/or service experience required.
• Professional, well-developed interpersonal skills are necessary for servicing members and projecting a positive image.

Responsibilities

• Provides front line member service and is the first impression in the branch.
• Processes deposits, withdrawals, and payments for member accounts.
• Opens and closes member accounts; completes documentation for products and services.
• Balances cash drawer daily and provides general Credit Union information to members.

Skills

Cash Handling

Customer Service

Interpersonal Skills

Attention to Detail

Education

High School Diploma

Some College Experience

Job description

The Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union.Key Responsibilities:Provides front line member service and is the first impression in the branchProcesses deposits, withdrawals, and payments for member accountsPrepares and completes documentation for products and servicesOpens and closes member accountsAssists members with basic debit/credit card needsBalances cash drawer dailyProvides general Credit Union information to membersEssential Qualifications and Competencies:High school diploma requiredSome college experience preferredCash handling and/or service experience requiredProfessional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit UnionAccurately conveying detailed or important instructionsRequires specific vision abilities such as close vision, adjusting focus for close computer work, and some color visionAbility to use primarily the fingers for typing, picking up small objects, or pinching fingers togetherAbility to sit for up to eight hours