MSR

Paycom - ATS; Auburn (AL); On-site; USD 34,000 - 42,000; Full time

Job summary

Paycom - ATS in Auburn, AL is seeking a Member Service Representative to provide frontline member service, process deposits, withdrawals and payments, and assist with opening and closing accounts.

You will balance cash drawer daily, respond to general inquiries, and support cross-selling of Credit Union products with professional interpersonal skills.

Qualifications

• High school diploma required.
• Some college experience preferred.
• Cash handling and/or service experience required.
• Professional, well-developed interpersonal skills for servicing members.
• Vision abilities for close computer work and color vision.
• Ability to sit for up to eight hours.

Responsibilities

• Provides front line member service and serves as the first impression in the branch.
• Processes deposits, withdrawals, and payments for member accounts.
• Opens and closes member accounts and prepares documentation for products and services.
• Cross-sells products and services to members as appropriate.
• Balances cash drawer daily and provides general Credit Union information.

Skills

Cash handling

Interpersonal skills

Customer service

Typing

Education

High School Diploma

Some college experience

Tools

Debit/Credit card processing

Cash drawer management

Job description

The Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union.Key Responsibilities:Provides front line member service and is the first impression in the branchProcesses deposits, withdrawals, and payments for member accountsPrepares and completes documentation for products and servicesOpens and closes member accountsAssists members with basic debit/credit card needsBalances cash drawer dailyProvides general Credit Union information to membersEssential Qualifications and Competencies:High school diploma requiredSome college experience preferredCash handling and/or service experience requiredProfessional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit UnionAccurately conveying detailed or important instructionsRequires specific vision abilities such as close vision, adjusting focus for close computer work, and some color visionAbility to use primarily the fingers for typing, picking up small objects, or pinching fingers togetherAbility to sit for up to eight hours