Member Service Representative (Anderson, IN)

Thrive Credit Union; Indiana; On-site; USD 21,000 - 28,000; Full time

Job summary

Thrive Credit Union in Anderson, IN is seeking a friendly Member Service Representative to be the first face our members see when they visit Thrive. You’ll help with everyday financial needs and create an experience that keeps members coming back.

Your day will include welcoming members, processing deposits and withdrawals, answering questions, and connecting them with Thrive’s products and services. This role requires dependable teamwork and Saturday availability to support our branches.

Qualifications

• High school diploma or GED required.
• Cash-handling and customer service experience preferred.
• Strong attention to detail and accuracy.
• Friendly, professional communication skills.
• Basic computer and internet skills.
• Strong organizational and teamwork abilities.
• Willingness to learn and grow in a banking environment.
• Availability to work Saturdays.

Responsibilities

• Welcoming members and building positive relationships
• Processing deposits, withdrawals, payments, and transactions accurately and efficiently
• Listening to members and connecting them with Thrive’s products and services that may help meet their needs
• Answering questions and helping resolve member concerns in person, by phone, email, or text
• Learning about Thrive’s products, services, procedures, and regulatory requirements
• Supporting your teammates and helping with the daily needs of the branch
• Delivering the friendly, helpful service our members expect from Thrive

Skills

Cash handling

Customer service

Attention to detail

Communication skills

Basic computer skills

Organizational skills

Teamwork

Willingness to learn

Education

High school diploma or GED

Job description

If you enjoy helping people, building relationships, and being part of a team, you might be a great fit for Thrive Credit Union!

We’re looking for a Member Service Representative to join our Anderson team. This is a frontline position where you’ll have the opportunity to get to know our members, help with their everyday financial needs, and create the kind of experience that keeps them coming back.

What You’ll Do

As a Member Service Representative, you’ll be one of the first faces our members see when they visit Thrive. Your day will include:

• Welcoming members and building positive relationships
• Processing deposits, withdrawals, payments, and other transactions accurately and efficiently
• Listening to members and connecting them with products and services that may help meet their needs
• Answering questions and helping resolve member concerns in person, by phone, email, or text
• Learning about Thrive’s products, services, procedures, and regulatory requirements
• Supporting your teammates and helping with the daily needs of the branch
• Delivering the friendly, helpful service our members expect from Thrive

What We’re Looking For

You don’t need to know everything about credit unions on day one. We’re looking for someone who is dependable, eager to learn, and genuinely enjoys working with people.

• A high school diploma or GED
• Cash-handling and customer service experience, strongly preferred
• Strong attention to detail and accuracy
• Friendly and professional communication skills
• Basic computer and internet skills
• Strong organizational skills
• The ability to work well as part of a team
• A willingness to learn and grow

Candidates must also be available to work the required schedule, including Saturdays.

Why Thrive?

At Thrive Credit Union, our members are more than transactions. We want to understand what they need, build lasting relationships, and help make their financial lives a little easier. The same team-focused approach applies to our employees. You’ll join a team where you can learn, contribute, build your skills, and make a difference for the members and communities we serve.

Ready to Thrive with us? We’d love to hear from you!