Member Service Reresentative/Teller

Service Federal Credit Union; United States; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health benefits from day one

PTO and holidays

401k with company contribution

Identity theft protection

Mental health support

Tuition reimbursement

Training and career growth

Job summary

Service Credit Union is seeking a Member Service Representative / Teller in the United States. This role offers a clear banking career path with growth opportunities and a focus on delivering exceptional member experiences.

Starting pay is $21.00 per hour, with the possibility of adjustment based on experience. The position includes comprehensive benefits and a commitment to members’ needs and service quality.

Qualifications

• Cash handling experience desired.
• Customer service or retail experience preferred.
• Outstanding customer service skills.
• Excellent verbal and written communication skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• High school diploma or equivalent required.

Responsibilities

• Accurately process all transactions maintaining proper security and exercising good judgement.
• Open and close member accounts.
• Provide outstanding service, problem resolution and needs-based selling.
• Create a positive member experience every time through confidence and enthusiasm.
• Build and retain member relationships through service quality.
• Regular and reliable attendance is an essential function of this position.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Verbal communication

Written communication

Multi-tasking

Problem solving

Education

High school diploma or equivalent

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Service Credit Union is seeking a Member Service Representative /Teller. This role is a great step for anyone interested in a banking career with growth opportunities. “Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to member experience.”

Pay: $21.00, flexible based on experience.

Benefits

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace Free identify theft protection through IdentityForce Tuition reimbursement.
• Training and career growth opportunities.

A Day in the Life

• Accurately process all transactions maintaining proper security and exercising good judgement.
• Open and close member accounts.
• Provide outstanding service, problem resolution and needs-based selling.
• Create a positive member experience every time through confidence and enthusiasm.
• Build and retain member relationships through service quality.
• Regular and reliable attendance is an essential function of this position.
• Perform other duties as assigned.

Experience and Qualifications

• Cash handling experience desired.
• Customer service or retail experience preferred.
• Outstanding customer service skills.
• Excellent verbal and written communication skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• High school diploma or equivalent required.

Open to US citzens only

Equal Opportunity Employer

At Service Credit Union we celebrate our employees' diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals.

We follow the adage of treating others how we want to be treated while striving for understanding.

Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.

Who We Are

At Service Credit Union, our purpose is doing what is right for our members, which is so much more than a job. Joining Service CU means joining “one team” all connected by the same values: family, community, service and integrity.