Member Service Representative

Crunch Fitness, Primetime Fitness LLC; Springfield (NJ); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

High-energy work environment

Growth opportunities

Access to premium facilities

Job summary

Crunch Fitness is seeking a Part-Time Member Services Representative (MSR) to join our team in a high-energy, customer-focused environment. You will greet members, answer questions, and support daily operations at the front desk while promoting membership options and services.

You will enroll members, handle billing setup, and schedule onboarding sessions, contributing to member growth and retention. This role runs days, evenings, and weekends at a local club with strong team collaboration.

Qualifications

• Outgoing, energetic, and customer-focused.
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment.
• Customer service, sales, or hospitality experience preferred.
• CPR/AED certification (or completion within 30 days of hire).

Responsibilities

• Greet members and guests with professionalism and positive energy.
• Engage with members and assist with questions, services, and general support.
• Maintain a clean, organized, and welcoming front desk environment.
• Conduct facility tours and present membership options.
• Enroll new members and set up billing information.
• Schedule new member onboarding sessions.

Skills

Customer service

Sales

Communication

Teamwork

CPR/AED (within 30 days)

Job description

About The Role

The Member Services Representative (MSR) serves as the primary point of contact for all members and guests. You will provide a welcoming environment, support daily operations, and contribute to membership growth.

Key Responsibilities

• Greet members and guests with professionalism and positive energy.
• Engage with members and assist with questions, services, and general support.
• Maintain a clean, organized, and welcoming front desk environment.
• Conduct facility tours and present membership options.
• Enroll new members and set up billing information.
• Schedule new member onboarding sessions.

Key Responsibilities

Member Experience

• Greet members and guests with professionalism and positive energy.
• Engage with members and assist with questions, services, and general support.
• Maintain a clean, organized, and welcoming front desk environment.

Sales & Enrollment

• Conduct facility tours and present membership options.
• Enroll new members and set up billing information.
• Schedule new member onboarding sessions.

Front Desk Operations

• Check members in according to company procedures.
• Manage member accounts, updates, and inquiries.
• Answer phone calls, schedule tours, and provide accurate club information.
• Support retail sales and promote club amenities.

Team & Facility Support

• Assist with light cleaning and maintenance reporting.
• Support group class check-ins and app assistance.
• Participate in team meetings and uphold Crunch’s “No Judgments” philosophy.

Qualifications

• Outgoing, energetic, and customer-focused.
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment.
• Customer service, sales, or hospitality experience preferred.
• CPR/AED certification (or completion within 30 days of hire).

Why Join Crunch

• High-energy, inclusive work environment
• Growth opportunities within a rapidly expanding brand
• Access to premium fitness facilities and innovative programming

Location

In-person

Pay rate

$16.00

Shift

Days/Evenings/Weekends

Contract / Hours

Part-Time

Website: www.primetimefitness.org