Member Service Representative

Crunch Fitness; Springfield (NJ); On-site; USD 22,042,000 - 35,818,000; Part time

Benefits offered by this job

Premium fitness facilities access

Growth opportunities

Flexible part-time scheduling

Job summary

Crunch Fitness in Springfield, NJ seeks a Part-Time Member Services Representative to greet members, answer questions, enroll new members, and manage front desk operations. The role supports daily club functions, tours, billing setup, and member onboarding in a fast-paced environment.

The MSR will promote Crunch amenities, assist with class check-ins and app support, and uphold the brand's No Judgments philosophy while delivering exceptional guest experiences.

Qualifications

• Outgoing, energetic, and customer-focused.
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment.
• Customer service, sales, or hospitality experience preferred.
• CPR/AED certification (or completion within 30 days of hire).

Responsibilities

• Greet members and guests with professionalism and positive energy.
• Engage with members and assist with questions, services, and general support.
• Maintain a clean, organized, and welcoming front desk environment.
• Conduct facility tours and present membership options.
• Enroll new members and set up billing information.
• Schedule new member onboarding sessions.
• Check members in according to company procedures.
• Manage member accounts, updates, and inquiries.
• Answer phone calls, schedule tours, and provide accurate club information.
• Support retail sales and promote club amenities.
• Assist with light cleaning and maintenance reporting.
• Support group class check-ins and app assistance.
• Participate in team meetings and uphold Crunch’s “No Judgments” philosophy.

Skills

Customer service

Sales

Communication

Hospitality

CPR/AED certification

Job description

About the Role

The Member Services Representative(MSR) serves as the primary point of contact for all members and guests. You will provide a welcoming environment, support daily operations, and contribute to membership growth.

Key Responsibilities

Member Experience

• Greet members and guests with professionalism and positive energy.

• Engage with members and assist with questions, services, and general support.

• Maintain a clean, organized, and welcoming front desk environment.

Sales & Enrollment

• Conduct facility tours and present membership options.

• Enroll new members and set up billing information.

• Schedule new member onboarding sessions.

Front Desk Operations

• Check members in according to company procedures.

• Manage member accounts, updates, and inquiries.

• Answer phone calls, schedule tours, and provide accurate club information.

• Support retail sales and promote club amenities.

Team & Facility Support

• Assist with light cleaning and maintenance reporting.

• Support group class check-ins and app assistance.

• Participate in team meetings and uphold Crunch’s “No Judgments” philosophy.

Qualifications

• Outgoing, energetic, and customer-focused.

• Strong communication and problem-solving skills.

• Ability to work collaboratively in a fast-paced environment.

• Customer service, sales, or hospitality experience preferred.

• CPR/AED certification (or completion within 30 days of hire).

Why Join Crunch

• High-energy, inclusive work environment

• Growth opportunities within a rapidly expanding brand

• Access to premium fitness facilities and innovative programming

Location: In-person
Pay rate: $16.00
Shift: Days/Evenings/Weekends
Part-Time

Website: www.primetimefitness.org