Member Service Representative

Crunch Fitness, Primetime Fitness LLC; Richmond Hill (GA); On-site; USD 22,000 - 23,000; Part time

Job summary

Crunch Fitness is seeking a Front Desk Agent to create an outstanding first impression and deliver a premium member experience. The Member Services Representative will greet guests, assist with inquiries, enroll new members, and manage front desk operations in a fast-paced club environment.

Responsibilities include tours, billing setup, scheduling onboarding sessions, and promoting club amenities. CPR/AED certification is preferred or to be completed within 30 days of hire; shift availability

Qualifications

• Outgoing, energetic, and customer-focused.
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment.
• Customer service, sales, or hospitality experience preferred.
• CPR/AED certification (or completion within 30 days of hire).

Responsibilities

• Greet members and guests with professionalism and positive energy.
• Engage with members and assist with questions, services, and general support.
• Enroll new members and set up billing information.
• Check members in according to company procedures and manage accounts.
• Answer phone calls, schedule tours, and provide accurate club information.
• Support retail sales and promote club amenities.
• Assist with light cleaning and maintenance reporting.
• Support group class check-ins and app assistance.
• Participate in team meetings and uphold Crunch’s “No Judgments” philosophy.

Skills

Customer service

Communication

Team collaboration

Problem solving

Sales experience

Job description

Crunch Fitness is rapidly expanding across Michigan, and we’re looking for a motivated Front Desk Agent to join our team. This role is essential in creating an outstanding first impression and delivering an exceptional member experience.

About The Role

The Member Services Representative (MSR) serves as the primary point of contact for all members and guests. You will provide a welcoming environment, support daily operations, and contribute to membership growth.

Key Responsibilities

Member Experience

• Greet members and guests with professionalism and positive energy.
• Engage with members and assist with questions, services, and general support.
• Maintain a clean, organized, and welcoming front desk environment.

Sales & Enrollment

• Conduct facility tours and present membership options.
• Enroll new members and set up billing information.
• Schedule new member onboarding sessions.

Front Desk Operations

• Check members in according to company procedures.
• Manage member accounts, updates, and inquiries.
• Answer phone calls, schedule tours, and provide accurate club information.
• Support retail sales and promote club amenities.

Team & Facility Support

• Assist with light cleaning and maintenance reporting.
• Support group class check-ins and app assistance.
• Participate in team meetings and uphold Crunch’s “No Judgments” philosophy.

Qualifications

• Outgoing, energetic, and customer-focused.
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment.
• Customer service, sales, or hospitality experience preferred.
• CPR/AED certification (or completion within 30 days of hire).

Why Join Crunch

• High-energy, inclusive work environment
• Growth opportunities within a rapidly expanding brand
• Access to premium fitness facilities and innovative programming

Location: In-person
Pay rate: $16.00 - $17.00/per hr.
Shift: Days/Weekends
Part-Time
Website: www.primetimefitness.org