Crunch Fitness Weekend Opener - Member Service Representative

Crunch Fitness - Blaine and Maple Grove; Maple Grove (MN); On-site; USD 36,000 - 54,000; Part time

Benefits offered by this job

Free gym membership

Free uniforms

Training & development

Employee discounts

Job summary

Crunch Fitness - Blaine and Maple Grove is seeking a Member Services Representative to deliver an exceptional member experience through smooth front desk operations and support for related departments.

You will manage the front desk, uphold company policies, and demonstrate strong customer service, leadership, and organizational skills to ensure the Crunch Brand integrity and high standards of cleanliness, safety, and service.

Qualifications

• Excellent written and verbal communication skills.
• Proven leadership and supervisory abilities.
• Strong organizational and administrative capabilities.
• Exceptional customer service mindset and problem solving.

Responsibilities

• Demonstrate working knowledge of club SOPs and policies.
• Communicate and implement policies to employees.
• Recruit and hire high-caliber staff.
• Promote a professional, welcoming member experience at the front desk.
• Lead front desk operations, servicing members efficiently.
• Interpret and enforce club policies to members and staff.
• Resolve member complaints promptly and tactfully.
• Assist in staffing, training, and performance management.
• Ensure cleanliness, maintenance, safety, and security standards.
• Support sales activities to generate membership growth.
• Train staff on club-level sales activities and promotions.
• Maintain knowledge of promotions, facilities, and equipment.
• Achieve revenue goals through team leadership.
• Maintain a positive, cooperative work environment.

Skills

Excellent written and verbal comms

Strong leadership skills

Strong administrative skills

Strong customer service skills

Job description

Benefits:

• Free gym membership
• Free uniforms
• Training & development
• Employee discounts

The Crunch Member Services Representative (MSR) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to manage the front desk to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand.

Reports to:

Club Manager

Requirements:

• Fitness management experience preferred

Responsibilities:

Administration/Organization

• Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
• Communicate and implement club policies and procedures to employees.
• Recruit and hire the highest possible caliber of staff.

Operations

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
• Serves as the lead customer service contact for members at the front desk
• Demonstrate a working knowledge of all standard club operating procedures and policies
• Communicate and interpret club policies and procedures to members and employees
• Resolve member complaints in an expeditious and tactful manner following club procedure and documentation
• Assist in the staffing, training, and performance management of Front Desk employees.
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
• Ensure the club meets standards for cleanliness, maintenance, safety, and security.

Sales/Revenue Management

• Support company programs and promotion to help generate new sales leads for optimum new membership growth
• Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments
• Ensure that the staff has a high level of knowledge about the club’s promotions, programs, facilities, classes, and equipment.
• Achieve desired revenue goals thru the leadership and motivation of employees.
• Ensure that all promotions are effectively communicated to the team and all other appropriate staff.

Leadership

• Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
• Support personnel related problems or difficulties by following club procedure and documentation.
• Encourage staff to work as a team and be productive.
• Illustrate an ability to make decisions.
• Recruit and hire the highest possible caliber of staff.
• Serve as a role model for employees.

Accountabilities

• Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
• Oversees expense goals by managing payroll and general and administrative expenses.
• Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.
• Keep current in knowledge of key competitors.
• Conduct frequent facility walkthroughs

Measurement Standards

• Successful management of all financial budgetary goals.
• Net Promoter Scores and Social Media Feedback Scores
• Membership retention.
• Follow all policies and procedures.

Special Skills:

• Excellent written and verbal communication
• Strong leadership skills
• Strong administrative skills
• Strong customer service skills

Schedule:

Saturday and Sunday: 6:00 am to 1:00 pm