Crunch Fitness Weekend Opener - Member Service Representative

Crunch Fitness; Maple Grove (MN); On-site; USD 42,000 - 54,000; Part time

Benefits offered by this job

Free gym membership

Free uniforms

Training & development

Employee discounts

Job summary

Crunch Fitness in Maple Grove, MN seeks a Member Services Representative to manage the front desk and related departments, delivering an outstanding member experience through service excellence and adherence to company policies.

The role emphasizes leading front desk operations, training staff, handling member inquiries, and maintaining club standards for safety, cleanliness, and quality service.

Qualifications

• Fitness management experience preferred.

Responsibilities

• Demonstrate a working knowledge of all SOPs and policies that pertain to the club.
• Communicate and implement club policies and procedures to employees.
• Recruit and hire the highest possible caliber of staff.
• Promote a professional and welcoming atmosphere that enhances the service quality for members.
• Serve as the lead customer service contact for members at the front desk.
• Resolve member complaints in a timely and tactful manner following club procedures.
• Assist in staffing, training, and performance management of Front Desk staff.
• Ensure the club meets standards for cleanliness, maintenance, safety and security.

Skills

Customer service

Leadership

Communication

Front desk operations

Job description

Benefits:

• Free gym membership
• Free uniforms
• Training & development
• Employee discounts

The Crunch Member Services Representative (MSR) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to manage the front desk to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand.

Reports to:

Club Manager

Requirements:

• Fitness management experience preferred

Responsibilities:

Administration/Organization

• Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
• Communicate and implement club policies and procedures to employees.
• Recruit and hire the highest possible caliber of staff.

Operations

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
• Serves as the lead customer service contact for members at the front desk
• Demonstrate a working knowledge of all standard club operating procedures and policies
• Communicate and interpret club policies and procedures to members and employees
• Resolve member complaints in an expeditious and tactful manner following club procedure and documentation
• Assist in the staffing, training, and performance management of Front Desk employees.
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
• Ensure the club meets standards for cleanliness, maintenance, safety, and security.

Sales/Revenue Management

• Support company programs and promotion to help generate new sales leads for optimum new membership growth
• Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments
• Ensure that the staff has a high level of knowledge about the club’s promotions, programs, facilities, classes, and equipment.
• Achieve desired revenue goals thru the leadership and motivation of employees.
• Ensure that all promotions are effectively communicated to the team and all other appropriate staff.

Leadership

• Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
• Support personnel related problems or difficulties by following club procedure and documentation.
• Encourage staff to work as a team and be productive.
• Illustrate an ability to make decisions.
• Recruit and hire the highest possible caliber of staff.
• Serve as a role model for employees.

Accountabilities

• Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
• Oversees expense goals by managing payroll and general and administrative expenses.
• Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.
• Keep current in knowledge of key competitors.
• Conduct frequent facility walkthroughs

Measurement Standards

• Successful management of all financial budgetary goals.
• Net Promoter Scores and Social Media Feedback Scores
• Membership retention.
• Follow all policies and procedures.

Special Skills:

• Excellent written and verbal communication
• Strong leadership skills
• Strong administrative skills
• Strong customer service skills

Schedule:

Saturday and Sunday: 6:00 am to 1:00 pm