Member Services Representative

Crunch Fitness - Fit Fusion, LLC; Fort Walton Beach (FL); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Crunch Fitness - Fit Fusion, LLC is seeking a dedicated Member Service Representative to greet members, drive engagement, and support membership sales at our Fort Walton Beach location. You will play a pivotal role in delivering a welcoming, high-energy member experience and promoting club amenities.

As part of pre-opening activities, you will educate prospects about memberships and fitness services while supporting presale goals and community presence.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests according to procedures, resolving check‑in alerts.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in club facilities, services, programs, and hours of operation.
• Maintains a clean and organized work area.
• Navigate front desk stations including check‑in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Skills

Customer service

Communication skills

Reading & writing skills

Education

CPR/AED certification

Job description

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement

Member Service Representative | Fit Fusion

Overview

The Member Services Representative (MSR) plays a key role throughout the life of the club. During pre‑opening they contribute to the launch of a new Crunch Fitness for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver an exceptional member experience at gym level. They build excitement for a fiercely fun fitness environment within the community, and assist in creating meaningful connections with members both current and prospective.

During pre‑opening the MSR helps introduce prospective members to the Crunch Fitness experience, educates individuals about membership options and club amenities, and inspires them to take the first step toward achieving their fitness goals. Through enthusiastic interactions, relationship building, and sales‑focused conversations, this position supports presale membership goals while helping establish a strong presence in the local market.

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check‑in with an alert.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to prospective members, members, and guests.
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, including: check‑in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Requirements

• Minimum 1 year of experience in a service‑oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Physical Requirements

• Must be able to lift or move up to 50 lb.
• Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure

• Reports directly to the General Manager and Assistant General Manager.