Member Service Representative

Crunch Fitness, Primetime Fitness LLC; Garwood (NJ); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

High-energy, inclusive work env

Growth opportunities

Premium fitness facilities access

Job summary

Crunch Fitness is seeking a Front Desk Agent to create an outstanding first impression and deliver an exceptional member experience. This in-person role focuses on greeting members, guiding tours, enrolling new members, and supporting daily operations at the front desk.

Ideal candidates are outgoing, energetic, with strong communication and problem-solving skills; CPR/AED certification within 30 days is preferred.

Qualifications

• Outgoing, energetic, and customer-focused.
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment.
• CPR/AED certification (or completion within 30 days of hire).

Responsibilities

• Greet members and guests with professionalism and positive energy.
• Present membership options and enroll new members.
• Check members in and manage accounts; answer calls and schedule tours.
• Support retail sales and promote club amenities.
• Assist with light cleaning and report maintenance.

Skills

Customer-focused

Communication skills

Team collaboration

Problem solving

Customer service experience

Job description

Crunch Fitness is rapidly expanding across New Jersey, and we're looking for a motivated Front Desk Agent to join our team. This role is essential in creating an outstanding first impression and delivering an exceptional member experience.

About The Role

The Member Services Representative (MSR) serves as the primary point of contact for all members and guests. You will provide a welcoming environment, support daily operations, and contribute to membership growth.

Key Responsibilities

Member Experience

• Greet members and guests with professionalism and positive energy.
• Engage with members and assist with questions, services, and general support.
• Maintain a clean, organized, and welcoming front desk environment.

Sales & Enrollment

• Conduct facility tours and present membership options.
• Enroll new members and set up billing information.
• Schedule new member onboarding sessions.

Front Desk Operations

• Check members in according to company procedures.
• Manage member accounts, updates, and inquiries.
• Answer phone calls, schedule tours, and provide accurate club information.
• Support retail sales and promote club amenities.

Team & Facility Support

• Assist with light cleaning and maintenance reporting.
• Support group class check-ins and app assistance.
• Participate in team meetings and uphold Crunch's "No Judgments" philosophy.

Qualifications

• Outgoing, energetic, and customer-focused.
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment.
• Customer service, sales, or hospitality experience preferred.
• CPR/AED certification (or completion within 30 days of hire).

Why Join Crunch

• High-energy, inclusive work environment
• Growth opportunities within a rapidly expanding brand
• Access to premium fitness facilities and innovative programming

Location

In-person

Pay rate

$17.00/per hr.

Shift

Mornings/Evenings/Weekends

Part-Time

Website

www.primetimefitness.org