Front Desk Member Experience Associate – Part-Time, Growth

Primetime Fitness; Northern (KY); Hybrid; USD 22,000 - 23,000; Part time

Job summary

Crunch Fitness is seeking a motivated Front Desk Agent to join our team in Michigan. The Member Services Representative (MSR) serves as the primary contact for all members and guests, delivering a welcoming environment, supporting daily operations, and contributing to membership growth.

Responsibilities include greeting members, conducting facility tours, enrolling new members, scheduling onboarding, and handling check-ins.

Qualifications

• Outgoing, energetic, and customer-focused.
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment.
• Customer service, sales, or hospitality experience preferred.
• CPR/AED certification (or completion within 30 days of hire).

Responsibilities

• Greet members and guests with professionalism and positive energy.
• Engage with members and assist with questions, services, and general support.
• Maintain a clean, organized, and welcoming front desk environment.
• Conduct facility tours and present membership options.
• Enroll new members and set up billing information.
• Schedule new member onboarding sessions.
• Check members in according to company procedures.
• Manage member accounts, updates, and inquiries.
• Answer phone calls, schedule tours, and provide accurate club information.
• Support retail sales and promote club amenities.
• Assist with light cleaning and maintenance reporting.
• Support group class check-ins and app assistance.
• Participate in team meetings and uphold Crunch’s “No Judgments” philosophy.

Skills

Customer service

Communication skills

Sales experience

Team collaboration

CPR/AED certification

Job description

Crunch Fitness is seeking a motivated Front Desk Agent to join our team in Michigan. The Member Services Representative (MSR) serves as the primary contact for all members and guests, delivering a welcoming environment, supporting daily operations, and contributing to membership growth.

Responsibilities include greeting members, conducting facility tours, enrolling new members, scheduling onboarding, and handling check-ins.