Member Service Representative

Maine Credit Union League; Maine; On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Volunteer Time Off

401(k) with match

Tuition reimbursement

Wellness reimbursement

Loan rate discount

Employee banking perks

Job summary

Acadia FCU is hiring a Member Service Representative at the Ashland branch to greet members, handle transactions, and provide clear information on products and services. You will help members with everyday financial needs, build lasting relationships, and contribute to a welcoming community-focused experience.

The role emphasizes accuracy, attentiveness to member needs, and a collaborative team environment with growth opportunities.

Qualifications

• Customer service mindset and welcoming demeanor.
• Accurate data entry and cash handling skills.
• Strong communication and problem-solving abilities.
• Ability to explain products and services clearly.

Responsibilities

• Greet members at the Ashland branch and assist with transactions.
• Answer questions and provide information on products and services.
• Build relationships with members to understand goals and needs.
• Support daily branch operations and maintain accuracy and confidentiality.

Job description

Acadia FCU is hiring a Member Service Representative at its Ashland branch.

Do you enjoy helping people, building relationships, and making everyday interactions feel easy and welcoming? Are you detail-oriented, a problem solver, and comfortable handling transactions while answering questions with confidence? If so, Acadia FCU would love to hear from you.

In this role, you’ll be one of the first friendly faces our members see, helping them with their everyday financial needs while building lasting relationships based on trust and exceptional service. Whether you’re processing transactions, answering questions, or connecting members with products and services that fit their goals, you’ll play an important role in creating the exceptional experiences that define Acadia and strengthen the communities we serve.

Pay range for this position is $18-$19.50 per hour.

Why Join Acadia?

Named one of the Best Places to Work in Maine every year from 2022–2026, Acadia FCU is a growing, community-focused organization where our people come first. We invest in our employees with competitive pay, outstanding benefits, opportunities for growth, and a workplace culture built on collaboration, respect, and purpose.

What We Offer

• Competitive compensation
• Comprehensive medical, dental, vision, life, and disability insurance
• Paid time off plus 24 hours of paid Volunteer Time Off annually
• 401(k) with up to a 6% employer contribution (3% contribution + up to 3% match)
• $5,000 annual tuition reimbursement to support your professional growth
• Wellness reimbursement up to $500 annually
• Employee banking perks, including a 1% loan rate discount beginning on your first day
• And, much more!

If you’re looking for an opportunity where your work will make a meaningful impact and your ideas will help shape the future of our organization, Acadia FCU would love to hear from you. This position will remain open until the right person is found.