Member Service Representative

Acadia Federal Credit Union; Ashland (ME); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Volunteer Time Off

401(k) with match

Tuition reimbursement

Wellness reimbursement

Employee banking perks

Job summary

Acadia Federal Credit Union in Ashland, ME is seeking a full-time Member Service Representative to be the friendly face helping members with everyday financial needs, processing transactions, answering questions, and connecting members with products and services that fit their goals. You will build lasting relationships based on trust and exceptional service within our community.

Join a workplace recognized for excellence with competitive pay and strong benefits, plus opportunities to grow.

Job description

Do you enjoy helping people, building relationships, and making everyday interactions feel easy and welcoming? Are you detail-oriented, a problem solver, and comfortable handling transactions while answering questions with confidence? If so, we’d love to hear from you.

Acadia Federal Credit Union is seeking a full-time Member Service Representative (MSR) for our Ashland branch. In this role, you'll be one of the first friendly faces our members see, helping them with their everyday financial needs while building lasting relationships based on trust and exceptional service. Whether you're processing transactions, answering questions, or connecting members with products and services that fit their goals, you'll play an important role in creating the exceptional experiences that define Acadia and strengthen the communities we serve.

Why Join Acadia?

Named one of the Best Places to Work in Maine every year from 2022–2026, Acadia Federal Credit Union is a growing, community-focused organization where our people come first. We invest in our employees with competitive pay, outstanding benefits, opportunities for growth, and a workplace culture built on collaboration, respect, and purpose.

What We Offer

• Competitive compensation
• Comprehensive medical, dental, vision, life, and disability insurance
• Paid time off plus 24 hours of paid Volunteer Time Off annually
• 401(k) with up to a 6% employer contribution (3% contribution + up to 3% match)
• $5,000 annual tuition reimbursement to support your professional growth
• Wellness reimbursement up to $500 annually
• Employee banking perks, including a 1% loan rate discount beginning on your first day
• And, much more!

If you're looking for an opportunity where your work will make a meaningful impact and your ideas will help shape the future of our organization, we'd love to hear from you. This position will remain open until the right person is found.

An Equal Opportunity Employer