Member Service Representative

Acadia Federal Credit Union; Fort Kent (ME); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision, life and-dis

Paid time off + Volunteer Time Off

401(k) with match

Tuition reimbursement

Wellness reimbursement

1% loan rate discount

Employee banking perks

Job summary

Acadia Federal Credit Union in Fort Kent, ME seeks a full-time Member Service Representative to greet members, process transactions, answer questions, and guide them to appropriate products and services. You will play a key role in delivering friendly, efficient service that strengthens member relationships and supports community banking goals.

Join a team committed to exceptional service, competitive pay, and comprehensive benefits designed to support your growth and work-life balance in a

Qualifications

• Experience delivering friendly member service.
• Ability to handle transactions accurately and securely.
• Strong communication and listening skills.

Responsibilities

• Process daily member transactions accurately and efficiently.
• Answer questions and resolve issues with confidence.
• Connect members with products and services that meet their goals.
• Build lasting relationships through exceptional service.

Skills

Customer service

Cash handling

Transaction processing

Problem solving

Relationship building

Job description

Do you enjoy helping people, building relationships, and making everyday interactions feel easy and welcoming? Are you detail-oriented, a problem solver, and comfortable handling transactions while answering questions with confidence? If so, we’d love to hear from you.

Acadia Federal Credit Union is seeking a full-time Member Service Representative (MSR) for our Fort Kent branch. In this role, you'll be one of the first friendly faces our members see, helping them with their everyday financial needs while building lasting relationships based on trust and exceptional service. Whether you're processing transactions, answering questions, or connecting members with products and services that fit their goals, you'll play an important role in creating the exceptional experiences that define Acadia and strengthen the communities we serve.

Why Join Acadia?

Named one of the Best Places to Work in Maine every year from 2022–2026, Acadia Federal Credit Union is a growing, community-focused organization where our people come first. We invest in our employees with competitive pay, outstanding benefits, opportunities for growth, and a workplace culture built on collaboration, respect, and purpose.

What We Offer

Competitive compensation

Comprehensive medical, dental, vision, life, and disability insurance

Paid time off plus 24 hours of paid Volunteer Time Off annually

401(k) with up to a 6% employer contribution (3% contribution + up to 3% match)

$5,000 annual tuition reimbursement to support your professional growth

Wellness reimbursement up to $500 annually

Employee banking perks, including a 1% loan rate discount beginning on your first day

And, much more!

If you're looking for an opportunity where your work will make a meaningful impact and your ideas will help shape the future of our organization, we'd love to hear from you. This position will remain open until the right person is found.

An Equal OpportunityEmployer