Member Service Representative

WMCU Partnership; Grand Rapids (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

HSA contributions

401K with match

Paid time off

Education reimbursement

Merit raises

Employee assistance

Job summary

West Michigan Credit Union in Grand Rapids is seeking a Member Service Representative to assist members with their lending needs and onboarding.

You will pull credit reports, compute debt-to-income ratios, prepare loan applications for underwriting, and identify cross-selling opportunities while delivering excellent service.

Join a community-focused credit union with opportunities for growth, comprehensive benefits, and support for continuing education and career development.

Qualifications

• High school diploma or GED required.
• CU*Answers experience preferred.
• Lending experience preferred.
• Able to pass a background check.
• Excellent written and oral communication skills.
• Detail oriented.
• Be able to work Monday - Friday, with occasional Saturdays.

Responsibilities

• Assist members with the loan application process.
• Pull credit reports and calculate the debt-to-income ratios.
• Prepare loan applications for underwriting and complete necessary documentation to fund or deny a request.
• Open memberships.
• Identify cross-selling opportunities and make appropriate recommendations of products and services to meet the financial needs of members.
• Develop and maintain an up-to-date and comprehensive knowledge of all credit union products and accounts and related policies and procedures.

Skills

Communication skills

Detail oriented

Background check required

Education

High school diploma or GED

Tools

CU*Answers

Job description

West Michigan Credit Union is looking for a talented individual to join our team as a Member Service Representative in Grand Rapids. Our Member Service Representatives are responsible for assisting members with their lending needs.

What We’re Looking For

• High school diploma or GED required.
• CU*Answers experience preferred.
• Lending experience preferred.
• Able to pass a background check.
• Must have excellent written and oral communication skills.
• Must be detailed oriented.
• Be able to work Monday - Friday, with occasional Saturdays.

What You’ll Do

• Assist members with the loan application process.
• Pull credit reports and calculate the debt-to-income ratios.
• Prepare loan applications for underwriting and complete necessary documentation to fund or deny a request.
• Open memberships.
• Identify cross-selling opportunities and make appropriate recommendations of products and services to meet the financial needs of members.
• Develop and maintain an up-to-date and comprehensive knowledge of all credit union products and accounts and related policies and procedures.

Our Benefits

• Competitive salary
• Free benefit package (healthcare, dental, vision insurance, life, STD & LTD)
• Health Savings Account plus company contributions
• 401K plus up to 9% company contributions
• Paid time off (10 holidays, PTO, birthday day & volunteer time)
• Education reimbursement
• Annual merit raises
• Employee Assistance Program

Your Future

Approximately half of our current team members have advanced through promotions or transfers within the Credit Union. We make it a priority to promote internal candidates whenever feasible, taking your professional goals into careful consideration. Join us and embark on a journey towards personal growth, where you’ll have the opportunity to develop new skills, expand your knowledge, and accomplish goals that enhance both your professional career and personal life.

Who We Are

West Michigan Credit Union is a division of WMCU. WMCU is a not-for-profit financial cooperative that proudly serves members at 11 locations across West Michigan. We are a local member owned and operated credit union that strives to meet our members where they are at, help them to grow financially and celebrate their successes. With a passion for community involvement, we are committed to supporting the communities our members and team members call home.

WMCU is an Equal Employment Opportunity (EEO) employer, ensuring fair and unbiased employment practices.