Member Service Representative

Preferred-Credit-Union; Ludington (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

Preferred Credit Union in Ludington seeks a friendly Member Services Representative to serve members in person, online, and by phone. You will handle deposits, loan payments, and routine transactions while delivering high-quality service with a positive attitude.

The ideal candidate has face-to-face customer service experience, strong verbal and written communication, and the ability to build rapport with members and staff. This is a team-focused, on-site role at our Ludington branch.

Qualifications

• Prior experience in face-to-face customer service.
• Experience in a credit union or financial institution preferred.
• Strong verbal and written communication skills.
• Interpersonal skills to build relationships with members and staff.

Responsibilities

• Provide exceptional service by responding to member needs in person, via phone, or email with a friendly and professional demeanor.
• Support the Teller by accurately processing deposits, withdrawals, loan payments, and other transactions.
• Address and resolve member concerns or complaints promptly.
• Educate members about our products and services to help them meet their financial goals.
• Work closely with team members and other departments to support overall credit union operations and initiatives.

Skills

Customer service

Phone support

Verbal communication

Written communication

Face-to-face service

Interpersonal skills

Job description

Preferred Credit Union is seeking a Member Services Representative for our Ludington branch. In this role, the successful candidate will provide superior member service to all members and prospective members, in person, online, and over the phone. The ideal candidate will be an outgoing, kind, courteous, respectful individual with an AMAZING ATTITUDE.

Responsibilities for this position will include, but are not limited to, the following duties:

• Provide exceptional service by responding to member needs in person, via phone, or email with a friendly and professional demeanor.
• Support the Teller by accurately processing deposits, withdrawals, loan payments, and other transactions.
• Address and resolve member concerns or complaints promptly.
• Educate members about our products and services to help them meet their financial goals.
• Work closely with team members and other departments to support overall credit union operations and initiatives.

To be successful in this role you will need the following experience, skills, and attributes:

• Prior experience in a face-to-face customer service role required.
• Experience in a credit union environment, or other financial institution is preferred.
• Strong communication skills verbally and written.
• Strong interpersonal skills to build relationships with members and staff.