Teller

WMCU Partnership; Michigan; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Free benefits

HSA contributions

401K contributions

Paid time off

Education reimbursement

Merit raises

EAP

Job summary

West Michigan Credit Union in Manistee is seeking an enthusiastic Teller to provide members with professional, confidential service while handling transactions by phone, in person, or by mail.

You will balance drawers daily, greet members, process deposits and withdrawals, answer calls, meet referral goals, and follow all security and compliance procedures, including BSA/AML and OFAC.

Qualifications

• High school diploma or GED required.
• 1+ years of cash handling experience.
• Outstanding customer service skills.
• Excellent written and oral communication skills.
• Effective organizational skills and attention to detail.
• Able to pass a background check.
• Be able to work Monday - Friday.

Responsibilities

• Balance your checks and a cash drawer every day and report discrepancies.
• Greet and welcome members, process transactions accurately and efficiently.
• Manage time, seek knowledge and stay flexible in the branch.
• Cash share drafts/checks and process withdrawals with verification.
• Answer phones promptly and professionally.
• Meet and exceed teller referral goals.
• Follow safety procedures and report unusual activity to management.
• Understand policies and compliance, including BSA/AML and OFAC.

Skills

Cash handling

Customer service

Communication skills

Team player

Education

High school diploma or GED

Job description

West Michigan Credit Union is looking for an enthusiastic individual to join our team as a Teller in Manistee. Our Tellers are responsible for providing members with professional and confidential service while handling their transactions by phone, in person, or by mail.

What We’re Looking For

• Positive team player mindset.
• High school diploma or GED required.
• 1+ years of cash handling experience.
• Outstanding customer service skills.
• Must have excellent written and oral communication skills.
• Effective organizational skills and attention to detail.
• Able to pass a background check.
• Be able to work Monday - Friday.

What You’ll Do

• Balance your checks and a cash drawer every day and report any discrepancies to your supervisor.
• Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member transactions to help members meet their financial goals.
• Manage time efficiently and take initiative within the branch; seek opportunities to develop or enhance knowledge.
• Demonstrate flexibility and a positive attitude when faced with complex situations.
• Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.
• Answer phones promptly and professionally.
• Meet and exceed teller referral goals.
• Follow safety and security procedures regarding robbery and emergency situations, secure areas, and communicate suspicious activity to management.
• Understanding of all policies and procedures and compliance related issues, specifically BSA/AML and OFAC.

Our Benefits

• Competitive salary
• Free benefit package (healthcare, dental, vision insurance, life, STD & LTD)
• Health Savings Account plus company contributions
• 401K plus up to 9% company contributions
• Paid time off (10 holidays, PTO, birthday day & volunteer time)
• Education reimbursement
• Annual merit raises
• Employee Assistance Program

Your Future

Approximately half of our current team members have advanced through promotions or transfers within the Credit Union. We make it a priority to promote internal candidates whenever feasible, taking your professional goals into careful consideration. Join us and embark on a journey towards personal growth, where you’ll have the opportunity to develop new skills, expand your knowledge, and accomplish goals that enhance both your professional career and personal life.

Who We Are

West Michigan Credit Union is a division of WMCU. WMCU is a not-for-profit financial cooperative that proudly serves members at 11 locations across West Michigan. We are a local member owned and operated credit union that strives to meet our members where they are at, help them to grow financially and celebrate their successes. With a passion for community involvement, we are committed to supporting the communities our members and team members call home.

WMCU is an Equal Employment Opportunity (EEO) employer, ensuring fair and unbiased employment practices.