Member Service Rep

Crane Credit Union; Linton (IN); On-site; USD 32,000 - 45,000; Full time

Job summary

Crane Credit Union is seeking a member services representative to assist with daily banking needs, including opening accounts, answering questions about products and services, and resolving routine issues. You will process deposits, withdrawals, transfers, and card requests, while maintaining accurate records across multiple systems.

The role involves balancing cash, posting transactions, and ensuring member information is up to date.

Qualifications

• Experience handling member transactions and responding to questions with courtesy.
• Strong communication and problem-solving skills to resolve routine banking issues.
• Familiarity with BSA/AML basics and awareness of compliance concepts.

Responsibilities

• Assist members with opening accounts and answering questions about products and services.
• Process member transactions including deposits, withdrawals, transfers, and card requests.
• Balance cash drawer and post transactions across multiple accounts and systems.
• Direct complex problems to appropriate staff and maintain accurate member records.

Skills

Customer service

Cash handling

Communication

Problem solving

Tools

Core banking system

ATM processing

Debit/Credit card processing

Job description

Role:To assist members and potential members with their Credit Union needs; complete transactions, explain products and services, setup new accounts, respond to problems, and direct members to the appropriate people or department.Essential Functions & Responsibilities:Assist members with opening accounts, answer questions about products and services and resolve problems that are within their authority to resolve. Refer problems beyond their authority to the appropriate staff member.Receive and process member transactions, including deposits, withdrawals, transfers, credit and debit card requests, loan payments and shared branching transactions.Welcome members to the Credit Union and provide routine information regarding products and services, answer account inquires and direct members to appropriate staff/department for additional information.Post and maintain transactions for member accounts; use various systems for IRA's, ATM, credit and debit cards, online and mobile banking, bill-pay etc.Balance cash drawer and daily transactions.Open, close, and maintain various accounts including business, IRA, trust, POA, Coverdell, money market, certificates of deposit, club accounts, etc.Process dispute and fraud claims, ACH originations and terminations, stop payment requests, and EFT records.Handle basic account functions such as ordering checks, ATM and debit cards, and verifying/updating member contact information.Process mail and night deposits under dual control.Have a general working knowledge and annual training of BSA/AML.