Member Service Representative 1

P1FCU; Nampa (ID); On-site; USD 32,000 - 46,000; Full time

Job summary

P1FCU in Nampa, Idaho, is seeking a courteous Teller to help members with deposits, withdrawals, and other financial transactions while ensuring accuracy and privacy.

The role emphasizes cash handling, problem solving, and exceptional service in a busy branch. Proficiency with Excel/Word and general office equipment is beneficial, and teamwork is essential.

Qualifications

• High school diploma or equivalent required.
• Excellent knowledge of P1FCU products and services.
• Strong cash handling and customer service skills.

Responsibilities

• Assist members with deposits, loan payments, cash withdrawals and other transactions.
• Disburse cash, checks, money orders, and process wire transfers as needed.
• Verify transactions and balance daily cash totals.
• Respond to questions and resolve member problems; escalate when necessary.
• Maintain accurate records and protect member privacy.
• Provide drive-up and night drop support; keep the area clean and secure.

Skills

Cash handling

Customer service

Typing

PC literacy

Communication

Teamwork

Discretion

Education

High school diploma or equivalent

Tools

Excel

Word

Ten-key calculator

Job description

RoleTo assist members and potential members with their financial transactions, involving paying and receiving cash and other negotiable instruments; explains services, respond to problems, and direct members to the appropriate people.Major Duties and ResponsibilitiesAssumes responsibility for the efficient, effective and accurate performance of teller functions by representing the Credit Union in a courteous and professional manner. Receives share deposits and loan payments. Disburses cash or check withdrawals. Processes cash advances, travelers' checks, cashiers' checks, money orders and wire transfers. Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.Assures that appropriate records are maintained and required reports are prepared.Answers questions and solves problems for members by listening to problems, collecting data, securing answers and reporting results to the inquiring party. Resolves member bookkeeping and checking account problems. Take stop payment orders. Orders checks for members' accounts. Completes appropriate forms for member's needs.Acts as liaison between members and various organizations and departments. Keeps supervisor informed of area activities of any significant problems or concerns.Maintains member account information on computer system and ensures privacy of member account information. Performs file maintenance and account changes as needed.Performs other duties as assigned: including but not limited to drive-up service and night drop functions as assigned. Ensures that work area is clean, secure, and well maintained. Performs related clerical duties and attends meetings as required.Knowledge and SkillsExperienceUnder one year of similar or preparatory experience.Education/Certifications/LicensesA high school degree or equivalentInterpersonal SkillsWork normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.Other SkillsMust have excellent knowledge of P1FCU products and services. Must be familiar with various computer software programs and comfortable with automated technology. Must be able to type, use PC, general office equipment including ten-key calculator and excellent in Excel and Word programs. Excellent organizational and editing skills, communication skills with vendors, staff, members, and general public.ADA RequirementsPhysical RequirementsPerform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.Working ConditionsMust be able to routinely perform work indoors in climate-controlled shared work environment with moderate noise.Mental and/or Emotional RequirementsMust be able to perform job functions independently and with limited supervision. Must work effectively as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace. Must be capable of exercising highest level of discretion on confidential matters.This Job Description is not a complete statement of all duties and responsibilities comprising the position.