Member Service Specialist

First-Florida-Credit-Union; Manhattan Beach (FL); On-site; USD 34,000 - 51,000; Full time

Job summary

First-Florida-Credit-Union is seeking a member-services professional to assist members with deposits, withdrawals, and loan payments. You will explain products, help with opening/closing accounts, and resolve issues within your authority.

The role includes identifying cross-sell opportunities, maintaining compliance with BSA and CIP, and supporting multiple branches as a floater as needed.

Qualifications

• Three to five years of related experience.
• High school diploma or GED.
• Strong communication and organizational skills.
• Working knowledge of Reg E, Reg CC, Reg D, and Truth-in-Savings Act.

Responsibilities

• Receive and process member financial transactions, including deposits, withdrawals and loan payments.
• Assist members with opening and closing accounts and answer questions about products and services.
• Identify cross-sell opportunities and refer problems beyond authority to supervisor.
• Ensure compliance with Credit Union policies including the Bank Secrecy Act and Customer Identification Program.
• Perform duties as a Floater across branches and call center as needed.

Skills

Customer service

Communication

Conflict resolution

Cross-selling

Education

High school diploma or GED

Tools

Reg E knowledge

Reg CC knowledge

Reg D knowledge

Truth-in-Savings Act

Job description

Role:Assist members and potential members with their Credit Union needs; provide expertise in services such asIRAs, certificates of deposit, electronic funds transfer, home banking, etc. Explain services, set up new accounts,assist members with their consumer lending needs, and respond to problems. Assist members with their financialtransactions involving receiving and disbursing cash and other negotiable instruments. This position has workhours that may vary during heavy vacation coverage times. The position requires travel/work at various FFCUoffices which requires flexibility in scheduling of time and location.Essential Functions & Responsibilities:Receive and process member financial transactions, including deposits, withdrawals and loanpayments; sell money orders and transfer amounts from member accounts as directed.Assist members and potential members with opening and closing accounts, answer questionsabout products and services and resolve problems that are within their authority to resolve; referproblems that are beyond their authority to their supervisor, along with their recommendations.Explain loan programs to members and recommends loan options. Process loan applications andforward to loan officer for decision. Prepare and/or review all loan documents for completenessand accuracy. Disburse approved loans in a timely manner.Identify cross-sell opportunities and cross-sell services to members.Responsible for compliance with Credit Union policies including the Bank Secrecy Act andCustomer Identification Program.Perform other related duties as assigned.Performance Measurements:1. Adhere to the Credit Union Service Standards in all interactions both internal and external as well asemploying CML (Creating Member Loyalty) skills.2. Follow policy and procedures in order to avoid monetary outages. Any outages that may occur pertaining toteller, vault or credit union transactions must be maintained within guidelines.3. Cross-sell new products or services to members they assist.4. Serve in the capacity of a Floater in various branches and locations within the assigned geographic area toinclude Branch and Call Center operations.5. Qualify for, obtain and maintain annual registration in the Nationwide Mortgage Licensing System andRegistry (NMLS).6. Qualify and obtain a Credit Life and Disability License.7. Serve in the capacity of a Floater in various branches and locations within the assigned geographic area toinclude Branch and Call Center operations.Knowledge and Skills:Experience Three years to five years of similar or related experience.Education A high school education or GED.Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization forthe purpose of first-level conflict resolution, building relationships, and solicitingcooperation. Discussions involve a higher degree of confidentiality and discretion,requiring diplomacy and tact in communication.Other Skills Working knowledge of regulations relating to all Credit Union deposit products (Reg E,Reg CC, Reg D, Truth-in-Savings Act).Must have good communication and organizational skills and computer knowledge.PhysicalRequirements This is sedentary work which requires the following physical activities: bending, stooping,kneeling, crouching, sitting, walking, finger dexterity, feeling, repetitive motions, talking,hearing and visual acuity. Specific vision abilities required for this job include close vision,distance vision, color vision, peripheral vision, depth perception, and the ability to adjustfocus. As required or requested, may exert up to 25 pounds of force occasionally and/or anegligible amount of force constantly to lift, carry, push, pull or otherwise move objects.Work Environment Generally inside work with occasional exposure to weather conditions.This Job Description is not a complete statement of all duties and responsibilities comprising the position.