Member Service Representative 2

1st Nor Cal Credit Union; Martinez (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

1st Nor Cal Credit Union in Martinez, CA seeks a Member Service Representative 2 to deliver high‑quality member service, process transactions, and advise on accounts including regular shares, checking, and IRAs. You will cross-sell services, handle cash, and ensure compliance with banking regulations while supporting members in a courteous, professional manner.

The role requires 1–2 years of banking experience, cash handling proficiency, and the ability to multi‑task in a fast‑paced environment.

Qualifications

• 1–2 years banking or credit union experience preferred.
• Ability to follow instructions and deliver accurate service.
• Proficient in cash handling and basic IRA transactions.
• Experience completing currency transaction reports as required.
• Strong interpersonal and communication skills for members.
• Ability to work independently and in a team, multi-task, and stay detail oriented.

Responsibilities

• Represent the credit union courteously and professionally while processing transactions promptly.
• Assist members with saving, checking, IRA accounts and cross-sell products.
• Maintain cash draw control and balance transactions daily.
• Ensure compliance with applicable banking laws and regulations.
• Open and maintain accounts, issue cards, and help with PINs.
• Educate members on accounts and services such as certificates and EFT.

Skills

Banking experience

Cash handling

IRA transactions

Currency transaction reports

Interpersonal skills

Oral and written communication

Teamwork

Attention to detail

Tools

Online banking terminal

Job description

JOB TITLE: MEMBER SERVICE REPRESENTATIVE 2General Summary:Under general supervision, but in line with established policies and procedures, is responsible for delivering high-quality member service by assessing the members’ needs while processing their transactions to maximize member participation.Assist and advise members in the opening of regular share accounts, checking accounts, IRA accounts etc. Cross-sells and provides counsel to new and existing members with various Credit Union products and services. Maintains control over cash draw and balances transactions daily.Principal Responsibilities and Duties:

• Is accountable for representing the credit union to the members in a courteous, efficient, professional manner, and for providing prompt, and accurate service in processing transactions.
• Understand, adhere, and comply with all applicable federal and state laws and banking regulations including those related to OFAC, Bank Secrecy Act/Anti-Money Laundering compliance.
• Maintain a working knowledge of compliance and regulations in area of responsibility. Remain up-to-date and on Credit Union products, services, and related policies, procedures, rules, and regulations.
• Receives checks and cash for deposit to savings and checking accounts, and payments for loans. Verifies amounts, examines checks for endorsement and negotiability, and enters transactions into credit union records via an online terminal. Completes CTRs and SARs as required.
• Opens and maintains savings and checking accounts. Orders checks, ATM, and debit cards, and assists members in selecting individual PINs.
• Cross-sells credit union services. Must understand and be able to explain such matters as various types of accounts and services including certificates, individual retirement accounts, ATM cards, debit cards, audio response service, payroll deduction, electronic fund transfer, interest rates, and so forth.

Skills and Abilities Required:

• 1-2 Years of Banking/Credit Union experience preferred.
• Ability to follow instructions.
• Proficient in cash handling.
• Experience with basic IRA transactions.
• Experience completing currency transaction reports.
• Ability to demonstrate effective interpersonal skills to represent the Credit Union in a positive and professional manner.
• Ability to effectively present oral and written communication.
• Ability to work both independently and within a team environment.
• Must be able to multi-task and be detailed oriented.
• Ability to operate an on-line terminal and other standard office equipment.

Position:

• Full Time
• Hourly Range: $22.67 - $26.45

This Job Description is not a complete statement of all duties and responsibilities comprising this position. Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.1st Nor Cal is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and perspectives. We are an equal

opportunity employer and do not discriminate on the basis of race/color, national origin/ethnicity, religion, age, disability or any other status protected under federal, state, or local laws. Equal employment opportunity applies to all areas of employment.