Part Time Member Service Rep

Crane Credit Union; Bloomington (IN); On-site; USD 34,000 - 42,000; Full time

Job summary

Crane Credit Union in Bloomington, IN seeks a service-oriented teammate to assist members with credit union needs, complete transactions, explain products and services, and direct members to the appropriate staff or department.

Responsibilities include processing deposits, withdrawals, transfers, card requests, loan payments, and maintaining cash drawer accuracy while adhering to BSA/AML training requirements.

Qualifications

• Experience handling member transactions in a credit union or bank.
• Ability to open/close accounts and maintain records.
• Knowledge of basic account services and card ordering.
• Familiarity with BSA/AML training requirements.

Responsibilities

• Assist members with accounts, answer questions, and resolve problems within authority.
• Process member transactions: deposits, withdrawals, transfers, card requests, loan payments.
• Welcome members and direct them to appropriate staff for additional information.
• Post and maintain transactions using banking systems (IRA, ATM, online banking, bill-pay).
• Balance cash drawer and daily transactions.
• Open/close and maintain various accounts (business, IRA, trust, POA, CDs, club accounts).
• Process disputes and fraud claims, ACH originations/terminations, stop payments, and EFT records.
• Handle basic account functions: checks, ATM/debit cards, and updating member contact information.
• Process mail/night deposits under dual control.
• Annual BSA/AML training.

Skills

Member service

Cash handling

Account opening

Transaction processing

Dispute resolution

BSA/AML knowledge

Tools

Online banking

Bill pay systems

ATM systems

Mobile banking

Job description

Role:To assist members and potential members with their Credit Union needs; complete transactions, explain products and services, setup new accounts, respond to problems, and direct members to the appropriate people or department.Essential Functions & Responsibilities:Assist members with opening accounts, answer questions about products and services and resolve problems that are within their authority to resolve. Refer problems beyond their authority to the appropriate staff member.Receive and process member transactions, including deposits, withdrawals, transfers, credit and debit card requests, loan payments and shared branching transactions.Welcome members to the Credit Union and provide routine information regarding products and services, answer account inquires and direct members to appropriate staff/department for additional information.Post and maintain transactions for member accounts; use various systems for IRA's, ATM, credit and debit cards, online and mobile banking, bill-pay etc.Balance cash drawer and daily transactions.Open, close, and maintain various accounts including business, IRA, trust, POA, Coverdell, money market, certificates of deposit, club accounts, etc.Process dispute and fraud claims, ACH originations and terminations, stop payment requests, and EFT records.Handle basic account functions such as ordering checks, ATM and debit cards, and verifying/updating member contact information.Process mail and night deposits under dual control.Have a general working knowledge and annual training of BSA/AML.