Member Service Rep

Healthcare Support Staffing; Clearwater (FL); On-site; USD 19,286 - 24,796; Full time

Job summary

A national healthcare staffing firm is searching for a Care Specialist to work in their Clearwater, FL office. The role involves responding to customer inquiries, scheduling medical appointments, and ensuring compliance with regulations. Candidates must have a high school diploma and recent call center experience. The position requires working an 8-hour shift, including weekends, with a pay rate of $14 to $18 per hour plus a bonus based on experience. Immediate start is available.

Qualifications

• High school diploma or GED is required.
• Must have call center CSR experience within the last 4 years.
• Knowledge of MS applications is necessary.

Responsibilities

• Respond to questions and handle issues for customers.
• Document and resolve customer inquiries using best practices.
• Schedule medical appointments and provide guidance to customers.

Skills

Call center CSR experience

MS applications knowledge

Education

High School Diploma/GED

Job description

Overview

HealthCare Support Staffing, Inc. (HSS). HealthCare Support Staffing is a proven industry-leading national healthcare recruiting and staffing firm with experience placing healthcare professionals in clinical and non-clinical positions across diverse facilities in the United States. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Job Description/Day to Day Duties:

• Care Specialist for our call center to directly respond to questions, handle issues and provide guidance to both internal and external customers.
• Receive, document and resolve customer inquiries by using established best practices
• Build lasting relationships with customers
• Educate customers, providers and employers about products and services over the telephone
• Comply with HIPPA and CMS regulations
• Schedule medical appointments and transportation for patients and/or care givers when needed

Qualifications

• High School Diploma/GED
• Call center CSR experience (in the last 4 years)
• MS applications knowledge

Additional Information

• Length of Assignment: 2 months
• Shift: Must have the ability to work an 8 hr. shift between 8 am to 8 pm Monday through Sunday (Saturday OR Sunday), 5 days per week, with the flexibility to work overtime based on business needs
• Start: ASAP
• Pay rate: $14-$18 / hour plus bonus (based on experience)