Customer Service Rep

Healthcare Support Staffing; Troy (MI); On-site; USD 16,531 - 17,908; Full time

Job summary

A national healthcare recruiting firm in Michigan is seeking a Call Center Representative to assist members with eligibility and benefit inquiries. The role involves answering high volumes of inbound calls and requires strong customer service skills. Candidates should have a high school diploma and 1-3 years of call center experience. The position offers a pay range of $12-$13 per hour based on experience, with potential for overtime and extensions.

Qualifications

• 1-3 years customer service/call center experience.
• Great attendance, punctuality, and reliability.

Responsibilities

• Handle eligibility, benefit, and payment questions.
• Answer incoming calls in a high volume call center environment.
• Toggling multiple screens and maintaining conversations with customers.

Skills

Customer service

Multitasking

Communication

Education

HS Diploma/GED

Job description

HealthCare Support Staffing, Inc. (HSS). HealthCare Support Staffing is a proven industry-leading national healthcare recruiting and staffing firm with relationships across healthcare facilities throughout the United States.

Job Description

Summary of Duties:

Working with the inbound call center taking calls from members and providers from 3 state plans to handle eligibility, benefit and payment questions - this is 100% inbound calls!

• This is a high volume, inbound call center environment in which representatives are expected to answer incoming calls from marketplace members.
• You will be expected to answer an array of questions for members (i.e. I.D. Cards, Primary Care Physicians, Specialists, and General Questions).
• In addition to answering questions representatives will be expected to be able to multitask; toggling multiple screens, researching, as well as typing and maintain conversations with customers is expected.

Qualifications

Requirements:

• HS Diploma/GED
• 1-3 years customer service/call center experience
• Great attendance, punctuality, and reliability

Interview: ASAP

Assignment: 3/14/16 - 6/13/16, possible extensions & going direct!

Shift: 8am-8pm (staggered 8 hour shifts), OT is available on voluntary basis

Pay range: $12-$13, negotiated based on relevant experience

Additional Information

Interested in being considered?

If you are interested in applying to this position, please contact me directly and click the Green I’m Interested Button to email your resume.