Member Service Representative (Full-Time) - Peninsula Town Center

Navy Federal Credit Union; United States; On-site; USD 52,000 - 72,000; Full time

Job summary

Navy Federal Credit Union seeks a candidate to provide members and prospective members the full range of banking products and services, including checking, savings, IRA, loans, and cards. The role performs moderately complex platform banking tasks under supervision while building confidence and independence.

This position is eligible for the TalentQuest employee referral program. Hours are Monday–Saturday, based on business needs.

Qualifications

• Build relationships with members and colleagues with tact.
• Strong research, analytical and problem-solving skills.
• Ability to work independently and in a team.
• Remain calm in high-production environments.
• Navigate multiple systems efficiently.
• Sound judgment and informed decision making.
• Adapt to change in a dynamic environment.
• Strong verbal and written communication.

Responsibilities

• Provide members and prospective members with a full range of banking products and services, including checking, savings, IRA, loans, and cards.
• Perform moderately complex platform banking functions under supervision while developing independence.

Skills

Relationship building

Research skills

Problem solving

Independent work

Team player

Adaptability

Systems navigation

Decision making

Change management

Communication skills

Job description

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

This position is eligible for the TalentQuest employee referral program.

• Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

• Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution

Additional Information

Hours:

• Available Monday - Saturday, hours based on business needs.

Location:

• 2023 Von Schilling Drive, Hampton, VA23666
• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.