Member Experience Specialist - Financial Services

ABNB Federal Credit Union; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

11 paid holidays

401(k) matching up to 4%

Disability and life insurance

Tuition reimbursement

Competitive pay with annual raises and

Community involvement opportunities

Employee-centric workplace

Job summary

ABNB Federal Credit Union in Norfolk, VA is seeking a friendly Member Service Representative to assist members with accounts and loans, process transactions, and explain products and services. You will handle deposits, withdrawals, transfers, and card services while maintaining accuracy and compliance, and you'll help members through multiple communication channels.

The role emphasizes customer service, teamwork, and professional growth in a branch environment with opportunities for raises and

Qualifications

• High school diploma or equivalent required.
• 1–3 years of related experience.
• Proficiency with Microsoft Office and basic PC/software skills.

Responsibilities

• Assist members with Credit Union products and services.
• Process transactions and open/close accounts.
• Respond to questions and resolve problems while maintaining professionalism.
• Support branch operations and customer communications.
• Uphold safety and security guidelines.

Skills

Customer service

Time management

Interpersonal skills

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

SharePoint

Job description

ABNB Federal Credit Union in Norfolk, VA is seeking a friendly Member Service Representative to assist members with accounts and loans, process transactions, and explain products and services. You will handle deposits, withdrawals, transfers, and card services while maintaining accuracy and compliance, and you'll help members through multiple communication channels.

The role emphasizes customer service, teamwork, and professional growth in a branch environment with opportunities for raises and