Customer Service Representative/Teller

Security First Bank; Massachusetts; On-site; USD 32,000 - 42,000; Full time

Job summary

Security First Bank is seeking a Customer Service Representative to assist customers with everyday banking needs, including transactions, new accounts, and guidance on bank products and services.

The role requires strong customer service, attention to detail, and the ability to handle confidential information professionally. Openings are part of a customer‑facing team within a locally owned financial services organization with values around integrity and growth.

Qualifications

• High school diploma or equivalent required; accounting or related experience preferred.
• Two years of accounting, bookkeeping, or financial services experience preferred.
• Understanding of accounting principles and financial recordkeeping.
• Proficiency in Microsoft Office, particularly Excel.

Responsibilities

• Reconcile general ledger, subsidiary, and correspondent bank accounts, ensuring accuracy and resolving discrepancies.
• Process accounts payable transactions and support related reporting activities.
• Maintain balanced financial records through account analysis, reconciliations, and documentation.
• Support cash management activities, official check settlements, and CDARS transactions.
• Prepare financial reports and provide operational support to the accounting department.

Skills

Excel

Communication

Analytical skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job DetailsJob Location: Norfolk - Norfolk, NE 68701-4157Position Type: Full-Time/Part-TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: Customer Service

Position Overview

The Customer Service Representative is an essential, customer‑facing role responsible for assisting customers and potential customers with their everyday banking needs. This includes processing financial transactions, opening new accounts, answering questions, and providing guidance on bank products and services. The position requires strong customer service skills, attention to detail, and the ability to work with confidential information in a professional manner.

Why Security First Bank

At Security First Bank and Security First Insurance, we've been helping individuals, families, businesses, and agricultural operations succeed since 1898. As a locally owned financial services organization, we're committed to building lasting relationships, serving our communities, and investing in our employees.

When you join our team, you’ll become part of an organization that values integrity, teamwork, professional growth, and make a positive impact every day.

At Security First, we believe investing in our employees is just as important as investing in our communities. Eligible employees enjoy a competitive benefits package, including:

Benefits full-time

• Competitive pay
• Medical, dental & vision insurance
• 401(k) with company match
• Paid time off & paid holidays
• Employee assistance program (EAP)
• Life & disability insurance
• Professional development & career growth opportunities

Benefits part time

• Competitive pay
• Paid sick leave
• 401(k) with company match
• Employee assistance program (EAP)
• Professional development & career growth opportunities

Key Responsibilities

• Reconcile general ledger, subsidiary, and correspondent bank accounts, ensuring accuracy and resolving discrepancies.
• Process accounts payable transactions and support related reporting activities.
• Maintain balanced financial records through account analysis, reconciliations, and documentation.
• Support cash management activities, official check settlements, and CDARS transactions.
• Prepare financial reports and provide operational support to the accounting department.

Qualifications

• High school diploma or equivalent required; accounting or related experience preferred.
• Two years of accounting, bookkeeping, or financial services experience preferred.
• Understanding of accounting principles and financial recordkeeping.
• Proficiency in Microsoft Office, particularly Excel.
• Strong analytical, organizational, communication, and problem-solving skills, with the ability to maintain confidentiality and accuracy.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Security First Bank is an Affiantive Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.