Floating Member Service Rep - Banking and Digital Help

Saco Valley; Saco (ME); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off and holidays

Job summary

Saco Valley Credit Union, recognized as a Best Place to Work in Maine every year, is hiring a full-time Member Service Representative II (Float) to support the Saco and Waterboro branches. You’ll be the friendly face members count on for everyday banking, account opening and support, digital banking help, and problem-solving.

You’ll float between the three branches to support operations based on business needs and work with the branch team to help members with their financial goals.

Qualifications

• High school diploma or GED required.
• One to three years of similar or related experience.
• Strong communication and collaboration skills.
• Comfort using computers and learning new systems.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Assist members with teller transactions and account questions.
• Identify opportunities to cross-sell products or services.
• Open personal, business, and IRA accounts and help members with additional services.
• Support online and mobile banking needs. Resolve member issues with professionalism and care.
• Work collaboratively with branch team members.

Skills

Customer service

Communication

Teamwork

Cross-selling

Digital banking familiarity

Education

High school diploma or GED

Job description

Saco Valley Credit Union, recognized as a Best Place to Work in Maine every year, is hiring a full-time Member Service Representative II (Float) to support the Saco and Waterboro branches. You’ll be the friendly face members count on for everyday banking, account opening and support, digital banking help, and problem-solving.

You’ll float between the three branches to support operations based on business needs and work with the branch team to help members with their financial goals.