Member Service Officer (MSO), Floater - Tulsa

Tinker Federal Credit Union; Tulsa (OK); On-site; USD 28,000 - 40,000; Full time

Job summary

Tinker Federal Credit Union in Tulsa and surrounding areas is hiring a Member Service Officer (MSO), Floater. The role involves assisting members with accounts and loans, and performing various financial transactions across branches.

You will train other staff, support branch services, and work with mobility to different locations. The position requires high school diploma and 3 years related experience, with a focus on banking compliance and customer service.

Qualifications

• Must have high school diploma or equivalent.
• Three years of applicable work experience in a closely related position.
• Financial institution experience is preferred.
• Must be willing to travel to the corporate offices in Oklahoma City for training and in-branch opportunities.

Responsibilities

• Assist members with opening accounts, taking loan applications, and performing financial and non-financial transactions.
• Serve members with services at each branch, including access to safe deposit boxes.
• Assist with training other team members on topics needed to perform duties.
• Handle diversified member and financial transactions across locations.

Skills

Customer service

Financial transactions

Training others

Lending knowledge

Privacy & compliance

Education

High school diploma or equivalent

3 years related experience

Job description

Tinker Federal Credit Union's Branch Operations Administration department has an immediate opening for a Member Service Officer (MSO), Floater position in the Tulsa and surrounding areas! This is an exciting opportunity to join one of the nation's leading credit unions! We offer competitive pay, a robust benefits package, a "smart casual dress code" and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

As a Member Service Officer (MSO), Floater you will be responsible for the following:

• Assisting members with opening new accounts, taking loan applications, and performing financial and non-financial transactions
• Serving members with various services provided at each branch, including but not limited to assisting with providing access to safe deposit boxes
• Assisting with training other team members on a variety of topics needed to perform their duties
• Handling various levels of diversified member and financial transactions, which could be specific to different locations

Salary Range

This is a non-exempt position. The starting hourly rate is $24.64 per hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.

Schedule

Anticipated schedule: 8:30 AM - 5:30 PM Monday-Friday & 8:30 AM - 12:30 PM rotating Saturdays. This position will mainly float to the TFCU locations in Tulsa and surrounding areas. It will require flexibility to accommodate different locations and duties.

Education/Experience

You must have a high school diploma or equivalent, and three years of applicable work experience in a closely related position is required. Financial institution experience is preferred.

Applicable additional education levels or relevant but not required certifications may be eligible to satisfy minimum experience requirements.

Certificates, Licenses, Registrations

• Incumbent Bonding REQUIRED by TFCU's chosen authority.
• TFCU University certification required and completed.
• Valid driver's license, maintaining an acceptable Motor Vehicle Record.
• SAFE Act registration required.
• Complete and pass regulations training.
• Complete and pass MSO Floater Training.

Keys to Success

In order to be successful as a Member Service Officer (MSO), Floater, you must possess these qualifications:

• Must be willing to travel to the corporate offices in Oklahoma City for various training classes and in-branch training opportunities as needed.
• Must have reliable transportation.
• Knowledge of lending policies and procedures.
• Knowledge of TFCU history, code of ethics, products, and services.
• Knowledge of privacy procedures, confidentiality guidelines and cash handling standards.
• Knowledge of Reg. CC, Reg. DD, Reg. J, Reg. D, Reg. E., Reg. B and Reg. Z.
• Knowledge of Equal Credit Opportunity Act, Fair Credit Reporting Act, Home Mortgage Disclosure Act, Internal Revenue Service (IRS) rules for Individual Retirement Accounts (IRAs) and National Credit Union Administration (NCUA) share insurance rules.
• Ability to use and maintain basic, fundamental office equipment.