Member Service Officer (MSO), Floater - Texas

Tinker Federal Credit Union; Denton (TX); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Robust benefits

Smart casual dress code

Professional development

Job summary

Tinker Federal Credit Union offers the Member Service Officer (MSO), Floater role at the Denton, Unicorn Lake, and Cross Roads locations in Texas. The position emphasizes assisting members with accounts and loans, with a focus on service excellence and flexibility across branches.

The role includes training responsibilities and a schedule with weekday hours and rotating Saturdays. Starting hourly rate is $24.64, with placement based on experience and equity considerations.

Qualifications

• High school diploma or equivalent required.
• Three years of work experience in a closely related position required.
• Financial institution experience preferred.

Responsibilities

• Assist members with opening new accounts and loan applications.
• Perform financial and non-financial transactions for members at multiple Texas branches.
• Train other team members on various topics as needed.
• Handle diversified member and financial transactions across locations.

Skills

Customer service

Cash handling

Lending policies

Regulations knowledge

MSO Floater training

Education

High school diploma or equivalent

Job description

Tinker Federal Credit Union's Branch Operations Administration department has an immediate opening for a Member Service Officer (MSO), Floater - Texas position at the Denton, Unicorn Lake, branch in Texas! This is an exciting opportunity to join one of the nation's leading credit unions! We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

As a Member Service Officer (MSO), Floater, you will be responsible for the following:

• Assisting members with opening new accounts, taking loan applications, and performing financial and non-financial transactions
• Serving members with various services provided at each branch, including but not limited to assisting with providing access to safe deposit boxes
• Assisting with training other team members on a variety of topics needed to perform their duties
• Handling various levels of diversified member and financial transactions, which could be specific to different locations

Salary Range

This is a non-exempt position. The starting hourly rate is $24.64 per hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.

Schedule

Anticipated schedule: 8:30 AM - 5:30 PM Monday-Friday & 8:30 AM - 12:30 PM rotating Saturdays. This position will float to both locations in Texas (Denton, Unicorn Lake, & Cross Roads) and requires flexibility to accommodate different locations and duties.

Education/Experience

You must have a high school diploma or equivalent, and three years of applicable work experience in a closely related position is required. Financial institution experience is preferred.

Applicable additional education levels or relevant but not required certifications may be eligible to satisfy minimum experience requirements.

Certificates, Licenses, Registrations

• Incumbent Bonding REQUIRED by TFCU’s chosen authority.
• TFCU University certification required and completed.
• Valid driver’s license, maintaining an acceptable Motor Vehicle Record.
• SAFE Act registration required.
• Complete and pass regulations training.
• Complete and pass MSO Floater Training.

Keys to success

In order to be successful as a Member Service Officer (MSO), Floater, you must possess these qualifications:

• Must be willing to travel to the corporate offices in Oklahoma for various training classes and in-branch training opportunities as needed.
• Must have reliable transportation.
• Knowledge of lending policies and procedures.
• Knowledge of TFCU history, code of ethics, products, and services.
• Knowledge of privacy procedures, confidentiality guidelines and cash handling standards.
• Knowledge of Reg. CC, Reg. DD, Reg. J, Reg. D, Reg. E., Reg. B and Reg. Z.
• Knowledge of Equal Credit Opportunity Act, Fair Credit Reporting Act, Home Mortgage Disclosure Act, Internal Revenue Service (IRS) rules for Individual Retirement Accounts (IRAs) and National Credit Union Administration (NCUA) share insurance rules.
• Ability to use and maintain basic, fundamental office equipment.