Member Service Officer

Everwise-Credit-Unio; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Job summary

Teachers Credit Union in Oklahoma City, OK is seeking a friendly, member-focused Member Service Officer to greet members, answer questions, and help them reach their financial goals. You will be the face of the credit union, delivering outstanding service in a fast-paced environment.

Ideal candidates have banking or financial services experience, strong communication skills, and a solid understanding of loans, deposits, and accounts.

Qualifications

• Prior experience in banking, credit unions, or financial services preferred.
• Strong customer service and interpersonal communication skills.
• Knowledge of financial products including loans, deposits, and member accounts.
• Ability to multitask and thrive in a member-facing, fast-paced environment.
• Proficiency with financial software and basic computer applications.
• Detail-oriented with strong organizational and problem-solving abilities.

Responsibilities

• Provide exceptional member service by assisting with account inquiries, transactions, and financial needs.
• Open and maintain member accounts including checking, savings, and certificate accounts.
• Process loan applications and assist members through the lending process.
• Identify member needs and recommend appropriate credit union products and services.
• Handle member concerns and resolve issues in a timely and professional manner.
• Ensure compliance with credit union policies, procedures, and federal regulations.
• Support branch operations including teller transactions and daily balancing activities.

Skills

Customer service

Interpersonal communication

Multitasking

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Associate's or Bachelor's degree a plus

Tools

Financial software

Basic computer applications

Job description

Benefits

• Employee discounts
• Health insurance
• Paid time off

About the Role

Teachers Credit Union is looking for a passionate and people-focused Member Service Officer to join our team in Oklahoma City, OK! In this role, you'll be the face of our credit union — building meaningful relationships with members and helping them achieve their financial goals. If you thrive in a fast-paced environment and love making a difference, we want to hear from you!

Responsibilities

• Provide exceptional member service by assisting with account inquiries, transactions, and financial needs
• Open and maintain member accounts including checking, savings, and certificate accounts
• Process loan applications and assist members through the lending process
• Identify member needs and recommend appropriate credit union products and services
• Handle member concerns and resolve issues in a timely and professional manner
• Ensure compliance with credit union policies, procedures, and federal regulations
• Support branch operations including teller transactions and daily balancing activities

Requirements

• Prior experience in banking, credit unions, or financial services preferred
• Strong customer service and interpersonal communication skills
• Knowledge of financial products including loans, deposits, and member accounts
• Ability to multitask and thrive in a member-facing, fast-paced environment
• Proficiency with financial software and basic computer applications
• High school diploma or equivalent required; associate's or bachelor's degree a plus
• Detail-oriented with strong organizational and problem-solving abilities

About Us

Teachers Credit Union has proudly served its members with a commitment to financial well-being and community-first values. Members love us for our personalized service, competitive rates, and dedication to helping them succeed financially. Our employees enjoy a supportive, team-oriented culture where growth, integrity, and making a real impact are at the heart of everything we do.