Member Service Representative

Communication Federal Credit Union; Owasso (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

$1,000 New Hire Welcome Bonus after 90 days

Competitive Pay with advancement opportunities

Yearly Performance Incentive

11 Paid Holidays

Paid Time Off (Starting at 16 days per year with Years of Service Increases)

200% 401(k) Match up to 5%

Medical Plans

Dental, Vision, Short-Term Disability Insurance

Flexible Spending Accounts

Tuition/Educational Assistance

Life and AD&D

Long-Term Disability

Flexible Spending Accounts

Tuition Assistance

Employee Discounts

Job summary

A local credit union in Owasso seeks a Member Service Representative to deliver exceptional member experiences by providing prompt and courteous service and processing teller transactions accurately. Ideal candidates should have strong interpersonal and communication skills, with at least 1 year of experience in a financial institution or retail customer service. The role includes building relationships with members and achieving branch goals. Enjoy a competitive pay structure along with an attractive benefits package including a $1,000 welcome bonus, 401(k) match, and medical plans.

Qualifications

• 1 year of experience in financial institution or retail customer sales/service environment.
• Prior cash-handling experience preferred.
• Prior cash-handling experience preferred.

Responsibilities

• Accurately process teller transactions, including deposits, withdrawals, and loan payments.
• Build relationships with credit union members.
• Achieve individual and branch goals for member experience and transaction accuracy.

Skills

Interpersonal skills

Communication skills

Listening skills

Transaction processing

Education

High school diploma or G.E.D.

Job description

• $1,000 New Hire Welcome Bonus after 90 days
• Competitive Pay with advancement opportunities
• Yearly Performance Incentive
• 11 Paid Holidays
• Paid Time Off (Starting at 16 days per year with Years of Service Increases)
• 200% 401(k) Match up to 5%
• Medical Plans with a $5.00 Employee Only Per Pay Period Plan
• Dental, Vision, Short-Term Disability Insurance
• Hospital and Accident Indemnity Plans
• Employer paid Basic Life and AD&D Insurance
• Employer paid Long-Term Disability Insurance
• Flexible Spending Accounts- Medical and Dependent Care
• Tuition/ Educational Assistance
• Employee Perks and Discounts

Communication Federal Credit Union has proudly served its' members for over 85 years and was ranked the #1 Credit Union in Oklahoma by Forbes for 2020-2021. We are committed to our local communities, providing financial education, and supporting local organizations.

We are passionate about the credit union philosophy of "People Helping People" and empower our team members to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication enabling each of our employees to have a meaningful impact on our organization and in the communities we serve.

As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the Credit Union. Serves as front-line contact for most member dealings at the Credit Union.

What You Will Do

• Accurately process teller transactions, including deposits, withdrawals, and loan payments.
• Front line contact to build relationships with Communication Federal Credit Union members.
• Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.

Our Ideal Candidate

• Collaborative teammate with excellent interpersonal and communication skills.
• Great listener with strong desire to help people.
• Ability to accurately process transactions and requests.
• Thrive handling multiple tasks in fast paced, service-oriented environment.
• Embrace new opportunities with strong initiative to accomplish tasks.

Education and Qualifications

• High school diploma or G.E.D. required
• Minimum 1 year of experience in financial institution or retail customer sales/service environment required.
• Prior cash-handling experience preferred.

Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.